Workforce Planning and Optimisation Manager

At ahm, we think work should work with you.   

Because let’s face it, life’s too short for a job you dread. Work means different things to different people.  

We’re all about making real, meaningful change. Our mission? Simple. To improve the health and wellbeing of Australians, starting with our team. We’re constantly shaking things up to make work better for everyone. 

At ahm, we like to keep things simple. And we’re looking for someone who does the same—especially when it comes to making our workforce run smarter, faster and more efficiently.

Due to an internal promotion, we’re on the hunt for a Workforce Planning & Optimisation Manager to lead the way across our phone and messaging channels. If you love a good forecast, enjoy solving operational puzzles and get a buzz from turning data into “aha!” insights, you’ll feel right at home here.

What you’ll be doing

• Leading a team of 6 workforce planning superstars
• Owning medium–long term forecasting and FTE planning
• Optimising how we schedule, report and run our omni‑channel operations
• Lifting our reporting capability and guiding insights that drive action
• Making sure tools like Genesys, LivePerson and MicroStrategy are working hard for us (experience in these tools would be great, but is not essential)
• Coaching and mentoring your team to be the best in the business

What you’ll bring

• Solid leadership experience (around 3 to 5 years) with a style that empowers others, developed in a WFP environment
• Strong strategic thinking and commercial judgement
• The ability to influence, partner and simplify the complex
• Experience in busy, customer‑focused environment
• A passion for continuous improvement and finding better, smarter ways of working

Why ahm?

We’re all about keeping health insurance simple, and we take the same approach with how we work. Here you’ll find:

• A supportive, down‑to‑earth team
• Space to innovate and challenge old ways of doing things
• Real opportunities to shape the way we deliver for our customers

If you’re ready to make an impact and help us build a more efficient, more future‑fit ahm, we’d love to meet you.

Imagine working with us 

At ahm, we think work should be as exciting as finding a surprise donut in the kitchen at lunch (and occasionally you just might). We kick the old, boring ways to the curb and encourage you to think outside the box – experiment a little. We’re not afraid to ruffle some feathers and have a bit of fun while we’re at it. Try new things, explore different areas of the business, and upskill like a pro. It’s one big team adventure here, and the chances to grow are endless.  
Oh, and did we mention we have some great benefits too? https://careers.medibank.com.au/the-medibank-experience/
Happy, healthy people make awesome teams. With ahm, work should feel good — like, really good. It’s about finding joy, fulfillment, and the right team to share it with.  
 

Be Yourself.  Belong Here

We believe in everyone's potential and strive to make ahm inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
 
If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/
(please copy and paste the URL onto your browser)