Team Coach

We're looking for an experienced and passionate people leader to join our Customer Contact Leadership Team as an Outbound Team Coach. 

At ahm, people things is what we focus on everyday. We're passionate about our people, our members, and making private health insurance simple, easy, and accessible for more Aussies. We believe our members should feel valued and supported in the moments that matter most, backed by helpful humans who genuinely care about delivering great experiences. 

This is an exciting opportunity for someone who thrives on developing others, driving performance, and creating an environment where people can do their best work every day. 

As an Outbound Team Coach, you'll lead and develop a team responsible for connecting with customers, delivering exceptional experiences, and achieving sales and retention outcomes. You'll play a critical role in building capability, fostering engagement, and helping your team grow both professionally and personally. 

This role is about more than achieving targets and managing metrics. It's about inspiring confidence, developing talent, creating meaningful team connection, and helping people realise their potential. You'll create an environment where individuals feel supported, challenged, and empowered to succeed, while contributing to ahm's mission of helping more Australians take control of their health and wellbeing. 

What You'll Be Doing 

• Lead, coach and develop a high-performing outbound team. 

• Build capability through regular coaching, feedback, call listening and side-by-side support. 

• Drive strong sales, retention and customer experience outcomes. 

• Analyse team and individual performance trends to identify opportunities for growth and development. 

• Create a positive, inclusive and psychologically safe team environment. 

• Support team members to achieve both personal and business goals. 

• Foster accountability, engagement and continuous improvement. 

• Partner with stakeholders across the business to deliver operational and strategic outcomes. 

• Contribute to a culture that values learning, collaboration and customer obsession. 

What We're Looking For 

We're seeking a leader who: 

• Has a genuine passion for coaching and developing people. 

• Builds strong relationships and creates trust quickly. 

• Brings energy, optimism and a growth mindset. 

• Leads with empathy, curiosity and courage. 

• Creates clarity, accountability and high standards. 

• Is comfortable having both supportive and challenging conversations. 

• Balances people, customer and commercial outcomes. 

• Thrives in a fast-paced and evolving environment. 

• Encourages innovation, collaboration and continuous improvement. 

Skills & Experience 

To be successful in this role, you'll bring: 

• Experience leading, coaching or developing teams within a contact centre or sales environment. 

• Strong track record of driving performance, engagement and customer outcomes. 

• Experience coaching sales and retention behaviours. 

• Ability to interpret performance data and translate insights into meaningful coaching plans. 

• Strong stakeholder management and communication skills. 

• Demonstrated ability to improve individual and team capability. 

Highly desirable: 

• Experience in an outbound contact centre environment. 

• Experience within health insurance, financial services or a regulated industry. 

• Experience working with lead-generation or aggregator channels. 

Why Join Us? 

As an Outbound Team Coach, you'll have the opportunity to: 

• Shape culture and team success. 

• Influence both customer and business outcomes. 

• Work alongside passionate leaders and talented teams. 

• Grow and develop your own leadership capability. 

• Make a genuine impact on the experience of both customers and employees. 

• Be part of an organisation that values growth, connection and continuous improvement. 

Most importantly, you'll have the opportunity to help people realise their potential and achieve more than they thought possible. 

Interested? We'd love to hear from you! 

Please submit your application, including a current resume and a brief cover letter outlining your interest and suitability for the role.