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Sales and Retention Specialist - Wollongong

Job Requisition Number:  1993
Date:  03-Dec-2019



More simple, more useful, more affordable. That’s our mission for health insurance.


We take a straightforward approach to private health insurance. So our people are straightforward too. We are people who care about delivery first and fancy titles second…

We like disruptive ideas and challenging ‘normal’.


We FLEXbetter because we know it makes us better, faster and smarter.

We know that to make health insurance simpler for all Australians we need everyone on board. We believe in developing Indigenous careers. And we work hard to create an accessible and inclusive workplace.


About ahm

ahm is committed to making health insurance more affordable and accessible for more Australians.

Located in Wollongong, ahm has been backed by Australia’s leading private health insurer Medibank Private Limited since 2009.


About the role

Life is a lot and insurance can be confusing, but our role is to keep it simple, easy to understand and provide affordable options that are good value for money. In your role as a Sales and Retention Specialist, or Simplifier, as we like to call it here, you will provide a tailored and exceptional experience for potential, new & existing members of ahm health insurance. You’ll work with a supportive, tight knit sales and retention team and we’ll provide you with face to face training, coaching, development and support to help you guide our customers to making the right decisions for their personal situation


What you will be doing:

  • Answering inbound calls from potential ahm members, guide them through the options that best suits their needs and effortlessly complete the process of joining them as a new ahm member;
  • Exploring opportunities to provide value to customers above and beyond their health insurance product;
  • Retaining our existing members by providing straightforward advice on cover, pricing and comparisons;
  • Evaluating members cover and efficiently make the necessary changes;
  • Actioning outbound follow up calls, but no cold calling!


The start date will be on the 7th January 2020.


About you

  • Without a doubt, you have passion, commitment and drive to deliver exceptional and engaging customer service to potential and existing members;
  • You have calm, warm and friendly phone manner with the ability to quickly build rapport, convey empathy over the phone;
  • Previous sales experience is a must with experience in needs analysis highly desirable.
  • Comfortable working to KPI's and love the challenge of exceeding them;
  • Adaptability and the ability to pick up new systems quickly is essential.


What we offer 

In return for your hard work we offer great remuneration package including impressive, uncapped commissions and range of fantastic benefits, including subsidised private health insurance. Futhermore, we take the health and wellbeing of our employee's seriously, encouraging wellbeing at all levels of life.



ahm is determined to drive a disability confident culture. You can find out more about our Accessibility and Inclusion Plan here. If we call you to discuss the role you’ll also get the opportunity to chat about any adjustments

Job Segment: Sales