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Inbound Sales Consultant - ahm

Job Requisition Number:  4706
Date:  17-Feb-2021


Here at ahm, we like to keep things simple.


We’re the sort of people who care about delivery first and fancy titles second. A proud bunch, we’re determined to create positive experiences for our customers. We work flexibly, like disruptive ideas and aren’t afraid to challenge ‘normal’. It’s just how we do things around here – it helps us all to be at our best.


About us


We’ve been around long enough to know that lots of Australians want no-nonsense health insurance. More simple, more useful, more affordable. That’s our mission for health insurance.


About ahm


ahm is committed to making health insurance more affordable and accessible for more Australians.

Located in Wollongong, ahm has been backed by Australia’s leading private health insurer Medibank Private Limited since 2009.


About the role


Life is a lot and insurance can be confusing, but our role is to keep it simple, easy to understand, and provide affordable options that are good value for money. In your role as a Sales and Retention Specialist, or Simplifier, as we like to call it here, you will provide a tailored and exceptional experience for potential, new & existing members of ahm health insurance. You’ll work with a supportive, tight-knit sales and retention team and we’ll provide you with virtual training, coaching, development, and support to help you guide our customers to making the right decisions for their personal situation


What you will be doing:


  • Answering inbound calls from potential ahm members, guide them through the options that best suits their needs, and effortlessly complete the process of joining them as a new ahm member;
  • Exploring opportunities to provide value to customers above and beyond their health insurance product;
  • Retaining our existing members by providing straightforward advice on cover, pricing, and comparisons;
  • Evaluating members cover and efficiently make the necessary changes;
  • Actioning outbound follow-up calls, but no cold calling!


About you

  • Without a doubt, you have passion, commitment, and drive to deliver exceptional and engaging customer service to potential and existing members;
  • You have a calm, warm, and friendly phone manner with the ability to quickly build rapport, convey empathy over the phone;
  • Previous sales experience is a must, together with strong customer service experience.
  • Comfortable working to KPI's and love the challenge of exceeding them;
  • Adaptability and the ability to pick up new systems quickly is essential.
  • Flexible working arrangements: you can be located anywhere across Australia, just remember, we are working on AEST hours.


What we offer 

In return for your hard work, we offer a great remuneration package including impressive, commissions and a range of fantastic benefits, including subsidised private health insurance. Furthermore, we take the health and wellbeing of our employee's seriously, encouraging wellbeing at all levels of life.


ahm is determined to drive a disability confident culture. You can find out more about our Accessibility and Inclusion Plan here. If we call you to discuss the role, you’ll also get the opportunity to chat about any adjustments.


Please note, if this position attracts a large volume of interest, the closing date for applications may be brought forward. With this in mind, we encourage you to submit your application as soon as possible



A career with us


We know that to make health insurance simpler for all Australians we need everyone on board. We believe in developing Indigenous careers. And we work hard to create an accessible and inclusive workplace. You can find out more about Medibank’s Accessibility and Inclusion Plan here (no, that’s not a typo, Medibank is our big sister brand). If we call you to discuss the role, you’ll also get the opportunity to chat about any adjustments.


To start small and impact bigger.

Job Segment: Sales Consultant, Call Center, Sales, Customer Service