Squad Lead - Conduct, Transaction Processing & Fraud Risk

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

The Opportunity

We’re looking for a Squad Lead to take on a senior leadership role overseeing Conduct, Transaction Processing, and Fraud Risk across Medibank. Sitting within the Group Risk and Compliance function, this role partners closely with senior leaders to provide strong oversight, insight, and constructive challenge in areas critical to customer trust and business integrity.

You’ll play a key role in embedding Medibank’s risk and compliance frameworks, strengthening enterprise risk maturity, and supporting informed, risk‑based decision‑making. This opportunity is well suited to someone with deep technical expertise in operational risk, a strong solutions mindset, and the credibility to influence at senior levels.

Key Responsibilities:

• Provide enterprise‑wide oversight, review, and challenge of Conduct, Transaction Processing, and Fraud risks and associated obligations
• Drive the implementation and continuous improvement of the Operational Risk Management Framework and Risk Management Strategy
• Act as a trusted subject matter expert and advisor to senior leaders, offering insight, guidance, and constructive challenge
• Lead risk assessments, workshops, and control reviews for business initiatives, products, and projects
• Monitor and maintain risk registers, key risk indicators, and assurance activities to ensure risks remain within appetite
• Provide oversight of incident management, including escalation, root cause analysis, and continuous improvement
• Support obligation management activities through assessments, compliance monitoring, and advisory support
• Prepare and deliver high‑quality reporting to Executive, Board, and governance forums
• Foster strong stakeholder engagement and contribute to embedding a robust risk and compliance culture
• Lead and influence cross‑functional resources within an agile, sprint‑based delivery model

Must haves:

• Significant experience designing and implementing risk management systems, preferably within Financial Services or Private Health
• Proven experience managing or overseeing Conduct and/or Transaction Processing risk in complex environments
• Strong knowledge of operational risk, controls, and compliance obligation frameworks
• Ability to operate effectively in fast‑paced, initiative‑driven environments and deliver to agreed timelines
• Experience leading or working with agile, cross‑functional teams
• Strong influencing capability with the gravitas to provide effective challenge at senior levels
• Excellent analytical skills, with the ability to interpret and communicate complex technical risk information clearly
• Exceptional communication and stakeholder management skills across diverse audiences
• Demonstrated integrity, sound judgement, and commitment to strong risk and compliance practices

Imagine working with us…

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work.

A workplace where you could shape when and where you work to have more impact.

Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive. 

Where connection, personal development and health and wellbeing are front of mind.

Learn more about our benefits here: https://careers.medibank.com.au/culture/rewards-benefits/ 

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/ (please copy and paste the URL onto your browser).