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Care Coordinator - Sydney or Central Coast

Job Requisition Number:  1341
Date:  14-Aug-2019

Sydney, NSW, AU, 2000

About Us

We promote the values of better health at every level, caring for the health of those we work with and those we work for.

We encourage work-life balance and flexibility and are more motivated by being ethical and acting with integrity.


As we work towards our goal of Better Health For Better Lives for all Australians, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and we believe in developing Indigenous careers.

With a workforce of over 1,300 dedicated health professionals, including 1,000+ clinical professionals, we are committed to making a difference to the health and wellbeing of millions of Australians every year.



The Opportunity

CareComplete provides benefits at both an individual and community level—helping Australian’s improve their health and avoid preventable hospital admissions and taking pressure off the healthcare system.  Learn more about our innovative suite of programs and opportunities by clicking here: CareComplete


We have a full time  and a part time (0.6 FTE) fixed term (until 30th June 2020) position available for a clinical or allied health professional to be the face of CareComplete. This role will involve working closely with clients with complex chronic illnesses.

You will be supporting and visiting participants in the Sydney Metro or Central Coast region and your knowledge of community services available across this region will enable you to effectively link your clients to the most appropriate services.


As a Care Coordinator, drawing on your holistic knowledge and background in health, you will assess and mitigate patient risks by understanding their key motivators for change. You will utilise a coordinated and integrated approach, facilitating health behaviour change and care coordination in the delivery of health coaching and chronic and complex disease management programs. Working from home, you will interact with patients across a range of settings, including within primary care practice, virtually via telephone and video, or via home visits. 


Key responsibilities in the role include:

  • Empowering people to better manage their own health and navigate the health system;
  • Conducting initial home assessments with participants and coordinating and coordinating appropriate care plans;
  • Scheduling appropriate follow up consultations and check ins via telephone or video;
  • Embedding health behaviour change principles into the delivery of the program for participants;
  • Consistently deliver patient centred care to program participants, helping to minimise preventable hospital admissions;
  • Building and maintaining effective relationships with a variety of different stakeholders including primary and secondary care organisations and your non-clinical support team.


Please note this role is a non-hands on, clinical role.


About You 

You will present with an evident passion for preventative health and a natural ability to build rapport with a wide range of clients and healthcare professionals. Working in this highly autonomous position you will have an organised and flexible mindset that allows you to meet the unique needs of your clients.

You have experience working in the community environment and working with diverse communities will be a key driver for your success. Previous exposure to clients with mental health issues, and an awareness of mental health services will also be advantageous.


To be considered for this role you will be an APHRA Registered Nurse or similarly registered Clinical or Allied Health professional, such as Occupational Therapist, Physiotherapist, Psychologist, Dietician or Exercise Physiologist. Prior exposure to the primary, community and/or aged care settings and a solid understanding of chronic disease management principles is also required. 


As this role requires you to make home visits a driver’s license and car are essential. You will also be working from home so will need to have a suitable office area from which to work.


Closing date 2nd August - Please note, if this position attracts a large volume of interest, the closing date for applications may be brought forward. With this in mind, we encourage you to submit your application as soon as possible


What We Offer

In return for your hard work we offer a range of great benefits. Furthermore, we take the health and wellbeing of our employees seriously, offering various flexible working conditions and encouraging wellbeing at all levels of life.

Medibank is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.


A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.

For a career option that will suit you better, click to apply.

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