Technical Business Analyst - Customer Identity (CIAM)

Job Requisition Number: 14344

Date: 17 Jun 2026

Location:

VIC, AU NSW, AU QLD, AU

You’re only human. 

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. 

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

About the Role

We’re looking for a Business Analyst to support a customer identity and access management (CIAM) transformation, migrating from Okta to Auth0. This is an initial 6-month contract paying up to $950 per day (inclusive of super).

This is a complex, security-critical program spanning identity platforms, authentication flows, APIs, and enterprise integrations, with a strong focus on compliance, scalability, and (most importantly) customer experience. The BA will partner closely across product, architecture, security, vendors and delivery teams in a scaled agile environment.

This is very much a customer identity-focused role, where the priority is uplifting and migrating authentication experiences across digital platforms — not a traditional enterprise IAM or cyber-only role.

What you’ll be doing

You’ll play a key role in establishing Auth0 within the enterprise and supporting the transition from a legacy, highly customised authentication model to a modern, scalable CIAM platform. This includes uplifting individual member logins (including MFA), enabling seamless single sign-on across digital services, and ensuring no disruption to the customer experience throughout the migration.

At a high level, your work will cover:

Discovery and documentation of current-state identity architecture, authentication flows and customer journeys
Supporting foundational delivery, including Auth0 capability setup, integration with digital services, and enabling individual member logins
Defining requirements for migration to Auth0, including replacing custom authentication flows and enabling SSO across products
Defining requirements for key uplifts such as MFA (including risk-based MFA) and bot protection
Supporting development of the future-state Auth0 support model
Contributing to vendor engagement activities (RFI/RFP/RFQ) and delivery assurance
Supporting backlog creation, refinement and readiness for agile delivery

Responsibilities

Capture and translate business needs into clear system requirements, technical specifications and acceptance criteria
Create end-to-end customer identity flows, business process maps and rules
Facilitate user story mapping to visualise journeys, dependencies and priorities
Develop high-quality business and technical user stories
Manage an end-to-end requirements traceability approach
Support vendor selection processes and validate delivery outputs
Partner closely with delivery and technical teams to ensure requirements are implemented effectively
Support solution design, testing and implementation phases
Work with the Product Owner to refine backlog, decompose epics and ensure Definition of Ready is met
Maintain strong documentation of decisions, assumptions and dependencies
Identify opportunities to simplify processes and improve delivery efficiency

What we’re looking for

Proven experience as a Business Analyst on customer identity / CIAM projects
Experience working on authentication or identity platform migrations (e.g. Okta, Auth0 or similar)
Strong experience mapping customer-facing authentication journeys (login, MFA, SSO across digital platforms)
Ability to translate business requirements into detailed, structured system requirements
Strong stakeholder engagement skills across both technical and non-technical teams
Comfortable working in Agile / scaled Agile environments within complex programs

Imagine working with us

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.  

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work