Service Desk Agent (After Hours Support)

Job Requisition Number: 14162

Date: 1 May 2026

Location:

VIC, AU NSW, AU VIC, AU NSW, AU

You’re only human. 

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. 

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

We are seeking Junior or Entry-Level Service Desk Agents to provide after-hours IT support on an initial 6‑month contract, commencing ASAP. This role is ideal for candidates starting their IT career, as the after-hours workload is minimal and primarily involves requests such as answering inbound calls, performing basic troubleshooting, and completing password resets, with clear escalation paths in place.

Coverage is required Monday to Friday from 10:30 pm to 7:00 am, as well as Saturdays and Sundays on a rotating basis. Successful candidates will be paid an hourly rate of up to $52 inclusive of superannuation, with applicable after-hours penalty rates.

Key Responsibilities

Answer inbound IT support calls
Provide friendly, professional first-line support
Perform basic troubleshooting
Complete password resets and simple access requests
Log and update tickets accurately in the service desk system
Escalate issues where required, following documented procedures

About You

Junior or entry-level candidate with an interest in IT support
Strong communication and customer service skills
Comfortable speaking with users over the phone
Basic understanding of IT concepts (passwords, accounts, common issues)
Reliable and comfortable working after-hours and weekend shifts
Willing to learn and follow established processes

Previous service desk or IT experience is helpful but not essential.

What’s on Offer

After-hours penalties
Opportunity to gain valuable Service Desk experience
Supportive environment suitable for early-career professionals
Exposure to real-world IT operations in a structured setting

If you’re looking to build your IT career and are comfortable working after hours in a low-volume support environment, we’d love to hear from you.

Imagine working with us

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.  

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work