Senior Practice Support Officer

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

Senior Practice Support Officer – In‑Home Care Scheduling

Are you a master of complex rostering who thrives in fast‑paced environments and cares deeply about patient outcomes? Join Amplar Home & Allied Health in a pivotal role where your scheduling expertise directly supports timely, high‑quality care in the community.

As the Senior Practice Support Officer, you’ll be at the heart of operations—coordinating and optimising schedules for community clinicians, supporting frontline teams, and ensuring patients receive the right care at the right time. Partnering closely with your People Leader, Resource Planning Lead and analytics teams, you’ll balance operational excellence with continuity of care.

What you’ll do

• Lead day‑to‑day scheduling operations, monitoring performance and resolving escalations in real time
• Create and optimise rosters and schedules aligned to demand, geography and contractual requirements
• Support onboarding, training and coaching of Practice Support Officers
• Use data and insights to drive smarter resourcing decisions, including internal vs brokered services
• Champion best‑practice scheduling, governance, and continuous improvement
• Communicate confidently with patients, referrers and stakeholders to deliver an exceptional experience

What you’ll bring

• 3+ years’ experience in large‑scale workforce planning/rostering
• Advanced Excel skills (Access/SQL advantageous) and strong analytical capability
• A proactive, resilient, can‑do mindset with excellent communication skills
• Proven ability to coach others, manage competing priorities and influence stakeholders

Why join us

• Make a meaningful impact on patient care and community outcomes
• Work with a collaborative, values‑driven team
• Be empowered to improve systems, processes and performance

Ready to put your scheduling expertise to work where it truly matters? Apply now and help us deliver outstanding care, every day.

Learn more about Amplar Health at https://amplarhealth.com.au

Be Yourself.  Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
 

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
 

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.