Senior BA

Will you actively create a healthier future for tomorrow?

 
At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers. 

Medibank has bold 2030 Vision to deliver the best health and wellbeing for Australia increasingly relies on succeeding in Digital. Digital platforms and engineering services will be a critical enabler for future health and insurance experiences we deliver to our customers. The current Digital platforms have strong capabilities but for us to win in the context of 2030 vision, our digital assets will need to be reimagined and further evolved that is scalable, increases agility and accelerate solution delivery with improved security posture. 

We’re looking for a seasoned Senior Business Analyst to join our team on a short-term contract until the end of January, focused on enhancing the payments process within our Overseas Students space. This is a high-impact role where you’ll be expected to hit the ground running and deliver meaningful outcomes within a tight timeframe.The daily rate of thir role is $850 - $900 including super.

What You’ll Be Working On

You’ll lead the analysis of our current-state payments process and help shape the future-state design. This includes mapping customer and operational journeys across a diverse ecosystem of users — from students and university partners to aggregator sites and agents.

Key Responsibilities

• Conduct end-to-end as-is state analysis
• Influence and document the to-be state
• Elicit, analyse, and document business and functional requirements
• Collaborate with both business and technical stakeholders to ensure alignment and clarity
  
  

What We’re Looking For

• Strong experience working in digital ecosystems (B2C and B2B)
• Proven ability to map customer and operational journeys across multiple segments
• Deep understanding of payment gateway providers and payment processes (including refunds, chargebacks, etc.)
• Familiarity with compliance requirements such as KYC
• A self-starter who is independent, quick to learn, and outcome-focused

A career with us 

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.   

The wellbeing of our employees is our priority. We encourage you to talk to us about any additional support you may require during the recruitment process, as well as how this role can be flexible for you. We encourage applications from candidates with a disability, if you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you.