Product Owner

Will you actively create a healthier future for tomorrow? 

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. 

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers. 

Medibank has bold 2030 Vision to deliver the best health and wellbeing for Australia increasingly relies on succeeding in Digital. Digital platforms and engineering services will be a critical enabler for future health and insurance experiences we deliver to our customers. The current Digital platforms have strong capabilities but for us to win in the context of 2030 vision, our digital assets will need to be reimagined and further evolved that is scalable, increases agility and accelerate solution delivery with improved security posture. 

About the Role:

We’re seeking an experienced Product Owner to join our Medibank Operations Squad on an initial 6-month contract. This squad is responsible for the ongoing servicing and optimisation of Medibank’s web and app platforms, with a strong focus on customer self-service, call efficiency, and digital experience.

You’ll step in to lead the squad while the current Product Owner is on leave, taking ownership of the backlog and driving delivery across a range of initiatives aimed at improving the customer experience.

Key Responsibilities:

• Own and manage the squad’s product backlog, ensuring alignment with business goals and customer needs.
• Analyse customer experience data and translate insights into actionable backlog items.
• Shape ideas and concepts through to delivery in a fast-paced, agile environment.
• Collaborate closely with developers, designers, and stakeholders to prioritise and deliver impactful features.
• Focus on enhancing self-service capabilities across Medibank’s digital assets (web and app).
• Work within a mix of public-facing and secure environments, ensuring seamless integration with backend systems (e.g., claims and servicing platforms).
  
  

What We’re Looking For:

• Proven experience as a Product Owner in a digital environment, ideally with mobile app and web servicing platforms.
• Strong understanding of customer self-service and support/help centre functionality.
• Ability to interpret and act on customer data and experience metrics.
• Experience working in complex, integrated environments with backend systems.
• Excellent stakeholder management and communication skills.
• Background in healthcare, insurance, or similar regulated industries is a plus.
  
  

Nice to Have:

• Experience with call centre support tools or help centre content management.
• Familiarity with digital servicing in high-volume customer environments.
• Previous work with organisations like Medibank or similar is highly regarded.

A career with us 

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.   

The wellbeing of our employees is our priority. We encourage you to talk to us about any additional support you may require during the recruitment process, as well as how this role can be flexible for you. We encourage applications from candidates with a disability, if you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you.