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Practice Support Officer

Job Requisition Number:  13842
Date:  16 Feb 2026
Location: 

VIC, AU

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

 

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

 

 

Amplar Home Health is seeking a motivated and detail-orientated oriented Practice Support Officer to join our Home and Allied Health team. This role is key to ensuring seamless service delivery through the effective intake, administration, scheduling and allocation of Allied and Home Health referrals. 

 

What You’ll Do 

 

 

  • Manage intake and administration of Allied Health referrals, liaising with referrers  

  • Develop, release and adjust schedules and rosters to support timely, efficient service delivery. 

  • Ensure alignment with program parameters, contractual KPIs and staffing requirements. 

  • Maintain governance, accuracy and documentation for rostering and scheduling processes. 

  • Support continuous improvement initiatives to optimise workforce capacity and reduce cost. 

  • Build effective relationships with internal teams, external providers and brokerage networks. 

 

What You Bring 

 

  • 2+ years’ experience in a large-scale planning or rostering environment. 

  • Strong Excel skills; exposure to Access or SQL highly regarded. 

  • Excellent communication skills and customer service mindset. 

  • Ability to work autonomously and collaboratively in a fast paced environment. 

  • High attention to detail, resilience and a proactive, solutions focused attitude. 

 

Desirable 

 

  • Experience with hospital or community health rostering. 

  • Strong analytical capability and stakeholder communication skills. 

  • Knowledge of rostering principles, logic and best practice. 

 

 

Apply now to be part of a team making a real impact every day. 

 

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

 

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

 

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

 

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/
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