Customer Care Coordinator

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

🌟 Make a Real Difference—Every Day
Are you passionate about improving lives through exceptional customer service? Join Amplar Home Health Welcome Team as a Customer Care Coordinator and become the friendly, reliable voice our clients count on.

You'll be the first point of contact for our valued customers and stakeholders—helping to connect people with the care they need.

💬 Your Opportunity

In this frontline role, you'll deliver empathetic, timely support and ensure smooth coordination across our programs. You'll work independently and as part of a tight-knit team that values collaboration and compassion.

🔹 What You’ll Do

• Handle incoming queries via phone, email, fax, and digital channels
• Perform admin and data entry tasks using Microsoft Office and our internal systems
• Update client records, liaise with clinical staff, and track referrals
• Provide accurate info on Amplar Home Health programs
• Make outbound calls to welcome new clients and follow up on referral requests

🕒 Role Details

• Full-time contract/secondment until September 2026
• 7-day rotating roster (Shifts between 7am–8pm SA time)
• Includes 1-2 weekend shift per fortnight
• Penalty rates for late shifts, weekends, and public holidays
• Work from one of our offices (Adelaide, Sydney, Melbourne, Brisbane) or enjoy the flexibility of working from home

You could be great for this role if you have:

• A customer-first mindset, with a passion for helping others
• Experience in phone-based customer service; clinical or medical admin experience is a plus
• Are a strong communicator and are resilient, empathetic, and calm under pressure
• Comfortable juggling priorities in a fast-paced environment
• Confident using Microsoft Office and multiple systems

Learn more about Amplar Health at https://amplarhealth.com.au

Be Yourself.  Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
 

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
 

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.