Customer Care Coordinator

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

Make a Real Difference—Every Day

Passionate about helping people? Join the Amplar Home Health Welcome Team as a Customer Care Coordinator—the first point of contact for our clients and stakeholders.

You’ll provide empathetic, timely support, connecting people with the care they need and ensuring smooth coordination across programs. Work independently and as part of a collaborative, compassionate team.

What You’ll Do

• Make calls to enrol and welcome new clients, coordinate non-clinical care and follow up on referral requests
• Handle incoming queries via phone, email, fax, and digital channels
• Perform admin and data entry tasks using Microsoft Office and our internal systems
• Update client records, liaise with clinical staff, and track referrals
• Provide accurate info on Amplar Home Health programs

Role Details

• 12-month part-time contract (4 days/week), with potential to extend or transition to permanent
• 7-day rotating roster (Shifts between 7am–8pm SA time)
• Work from one of our offices (Adelaide, Sydney, Melbourne, Brisbane) or enjoy the flexibility of working from home
• Includes 1-2 weekend shift per fortnight
• Penalty rates for late shifts, weekends, and public holidays

You could be great for this role if you have:

• A customer-first mindset, with a passion for helping others
• Experience in phone-based customer service; clinical or medical admin experience is a plus
• Are a strong communicator and are resilient, empathetic, and calm under pressure
• Comfortable juggling priorities in a fast-paced environment
• Confident using Microsoft Office and multiple systems

Learn more about Amplar Health at https://amplarhealth.com.au

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.