Clinical Operations Lead, Triage Services & After Hours GP

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

Are you someone who thrives on leading clinical teams and driving operational excellence?

We’re expanding our Telehealth services and have created several Clinical Operations Lead roles to support and develop our Triage Nurses and General Practitioners (GPs). These teams provide clinical advice, and determine the right level of care for over a million callers each year. This is a rare opportunity to make a real impact in healthcare while enjoying the flexibility of work from home. You’ll help shape the future of telehealth, ensuring Australians receive timely, high-quality care—anytime, anywhere.

As a Clinical Operations Lead, you’ll play a critical role in guiding a team of frontline clinicians, ensuring safe, efficient, and high-quality care delivery in a dynamic, omni-channel contact centre environment.

What you’ll be doing

• Leading a team of ~ 25 Telehealth Triage Nurses and GPs, supporting their performance through coaching, auditing, and proactive supervision
• Driving a culture of clinical excellence, customer focus, and operational efficiency
• Ensuring safe and effective service delivery across multiple channels using advanced technology platforms
• Optimising workforce utilisation to deliver maximum benefit for patients, clients, and the organisation
• Collaborating with the wider leadership team to improve key performance metrics and create a positive, learning-focused environment

Role Details

This is a 0.9-1.0 FTE permanent position, working from home. Our services operate 24/7, and most of your roster will cover evenings, weekends, and public holidays. Approximately 65% of your hours will be out of standard business hours. During the recruitment process, we’ll work with you to understand your availability and preferences and aim to create a roster that suits you while meeting business needs. Start and finish times can be staggered to provide additional flexibility.

Why You’ll Be Perfect for This Role

You’ll thrive in this position if you:

• Are a Registered Nurse (with AHPRA registration) and bring at least 5+ years of clinical experience in areas such as Emergency, Paediatrics, Community Care, or Acute Medical/Surgical
• Have a proven ability to lead and inspire clinical teams, driving performance and professional growth
• Understand the dynamics of contact centre operations, including KPIs, reporting, and workforce management
• Are confident using virtual collaboration tools like video conferencing, instant messaging, and shared platforms
• Bring a growth mindset and a passion for continuous improvement and clinical excellence

What We Offer

By joining Amplar Health, you'll gain access to a range of exclusive Medibank benefits, including:

• Flexible Work Options - We support a healthy work-life balance tailored to your needs.
• Subsidised Private Health Insurance - Up to 35% off, plus discounts on travel, pet, and life insurance.
• Professional Development opportunities
• Feel Good Health Hub - access to wellbeing services at your fingertips

Learn more about Amplar Health at https://amplarhealth.com.au

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/