Clinical Operations Lead, Mental Health

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

The Opportunity

Our Mental Health team work across a range of services include triage, assessment, crisis intervention, referral, and counselling services for people experiencing a broad range of mental health concerns including extreme emotional distress.

As a Clinical Lead you will provide leadership, coaching and support to a team of approximately 25 Virtual Mental Health Professionals.  You will be working closely with the Operations Managers to ensure that rigorous clinical governance is observed in your team and that they have the operational efficiencies and clinical support needed to excel in service delivery.

In this role you will lead a culture of clinical excellence, customer focus, continuous improvement, and operational efficiency through your team with the support of Senior Leadership.

While the focus of this role is clinical and operational management and governance, Clinical Leads may be asked from time to time to work a shift taking program calls to maintain familiarity with the requirements and current issues.

This will be a permanent position, with hours Monday-Friday between 8am-10pm. You will have a set weekly roster with some flexibility within these hours to suit your lifestyle. There may be scope for extended hours in the future though this would be negotiated if the need arises.

This is a work from home role and can be based anywhere in Australia.

About You

To be successful in your application for this role you will have:

• Minimum 5 years clinical experience in a relevant mental health setting, with at least 3 years in acute mental health (for example mental health telephone triage, inpatient unit, mental health emergency department assessments, community settings)
• At least 3 years experience in a clinical leadership role with experience in coaching and mentoring
• A clinical qualification in a relevant discipline of nursing, psychology, occupational therapy, or social work
• Current registration with AHPRA for associated disciplines or AASW with mental health accreditation.
• Extensive clinical assessment skills, critical thinking, decision making and problem-solving skills. You are self-driven and can work autonomously from home.
• Computer literacy, a proficiency with contact centre KPI dimensions and associated data, with a working competency of the Microsoft office product suite

Other requirements include:

• Suitable internet connection with proven speed tests during peak and offpeak hours maintaining minimum speeds of 50/20
• Proof of application of a working with children check 
• Private room/space which can be used for your home office set up

Our much-loved Perks 

Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar health also means:     

• Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia!
• Impressive, 35% subsidised Medibank/ahm health insurance which can also include your pets, cars, upcoming travel, and house!  Right now, our employees also have a 25% discount on travel insurance.  
• 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads.  
• Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check in.  
• Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more  

Learn more about Amplar Health at https://amplarhealth.com.au

Be Yourself.  Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
 

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
 

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.