Overseas Customer Service Consultant

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

The Opportunity 

At Medibank we believe that every customer deserves nothing but the best service and we’re looking for great people who want to be a part of that culture.

This is a hybrid role where you will be working on-site across Sydney CBD and Macquarie campuses and also working from home. As a member of the Overseas service team, a premium service centre, a one-stop-shop for all our overseas student member needs. Working in a collaborative environment you’ll be providing support, advice and value to our overseas students in relation to their health insurance.

This role has the flexibility to be offered as full-time or part-time (minimum 22.5 hours per week) working Monday to Friday. You will work on a rotating roster between 8am to 8pm AEST.  

This role is ideal for someone who is looking to further develop their Customer Service skills and build a career at Medibank.

Key responsibilities will include:

• Providing a quality service for our valued customers;
• Service an end-to-end solution for Overseas Student customers;
• Being a positive contributor to the Overseas Specialist Team identifying and highlighting opportunities to improve the member and billing agent experience;
• Occasional presentations to stakeholders and customers (international students / university partner / migration agents)
• Expectation would be to assist students face-to-face, over the phone, via emails and over messaging

About You 

We are looking for empathetic and motivated people who are great at communicating face-to-face and over the phone in a compassionate and friendly manner. You know what exceptional customer service looks like because you put yourself in the customer’s shoes. You can think on your feet and tailor your response to different situations and people. You thrive on being able to solve problems and offer solutions. You support your colleagues and the team around you to do the best job they can. 

Additional skills and experience: 

• Knowledge and understanding of the health, finance, or insurance industry within Australia is desirable, (not compulsory)
• Self-starter; a drive to pursue own learning and development outcomes and results; and
• Can remain calm and professional while dealing with at time challenging situations.
• Current working with children check or willing to get one if successful
• Multi-lingual desirable (Mandarin/Spanish/Arabic/German/French/Sinhalese/Urdu/Hindi)
• Passionate customer service and a problem solver
• TECH savvy and a can do attitude

What We Offer 

In return for your hard work, we offer a range of great benefits, including subsidised private health insurance, travel insurance, and pet insurance.

Medibank is an equal-opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health. 

For a career option that will suit you better, click to apply. 

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/