Mental Health Professional - Work from home

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

The Opportunity

As a Mental Health Professional you will play a key role in providing phone and web-based support to people with various mental health issues.

This will involve mental health triage and education, risk assessment, referral to local mental health providers, and crisis intervention for people experiencing extreme emotional distress, general depression and anxiety issues.

Training and start dates

We provide 3 weeks (9.00 am to 5.00 pm NSW time) Full-time paid comprehensive and supportive virtual training with start dates available on 28th January OR 17th February.

Please note you must be available to complete the full 3 weeks full time training to be considered.

Hours and FTE

We can offer part-time (22.5 hrs) to full-time (37.5 hrs) contracts, working shifts between 9.00 am to 10.00 pm NSW local time, Monday to Friday. No nights or weekends!

This role will be offered as a fixed term contract until 30th June 2026, with a possibility of extension.

Work from home info

Working from the comfort of your own private home office, this telephone and online-based role will require you to multitask between listening and supporting callers, typing notes, and referring to clinical resources and online support tools. 

You need fast reliable internet with a min of 50 Mbps download and 20 Mbps upload speeds.

All calls will be managed by our telephony system so no need to have your own landline anymore!!

About You

To be successful in your application for this role you will have:

• A clinical qualification (of minimum 3 years' duration) in a relevant discipline of registered nursing, psychology, occupational therapy, or social work.
• A minimum of 3 years' of full-time experience in an acute mental health setting. Ability to demonstrate an understanding of and provide mental health triage, assessment and support services from one or more models of therapeutic intervention including strengths based and bio-psycho-social approaches to mental health and well-being.
• Willingness to adapt current clinical skills to new models of intervention as required by individual programs.
• Unrestricted AHPRA registration and/or membership of the respective discipline specific professional association in Australia.
• Knowledge of common private and public referral and treatment pathways within a stepped model of care provision. This entails either having completed a mental health/abnormal psychology unit/subject as part of university course work, having relevant field experience in mental health or telephone experience in a related field.

Be rewarded

• Our 2030 vision is to be the healthiest workplace in Australia – so we embrace a healthier way of working by providing you with flexibility in how, when and where you conduct your work. 
• Join an impressive clinical community – with over 1000 healthcare professionals at Amplar Health- including many other mental health professionals
• Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check in

Learn more about Amplar Health at https://amplarhealth.com.au

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.