Customer Success Partner - Mental Health

Your career in healthcare made personal 

At Medibank we’ve recently unified our health services under one brand – Amplar Health.  

With over 1000 employees, our nurses, GPs and other amazing, allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

The Opportunity 

Join Amplar Health and shape the future of Mental Health services in Australia.

In this role, you’ll lead strategic partnerships and drive meaningful outcomes across a critical and growing segment of healthcare bringing innovative, person-centred solutions to life.

This is your chance to move beyond delivery and influence real system-wide change, working closely with partners to improve access, experience, and outcomes within Mental Health.

Key Responsibilities 

• Lead the end-to-end customer success lifecycle across the Mental Health segment
• Build and grow strategic partnerships, identifying new opportunities and driving expansion
• Translate market insights and partner needs into innovative, scalable solutions
• Lead proposals and tenders, shaping impactful, high-quality submissions
• Collaborate across teams to ensure seamless implementation and ongoing delivery
• Showcase impact through data-driven insights and outcome storytelling 

Must Haves 

• Proven experience in customer success, partnerships, or business development
• Strong understanding of healthcare systems, funding, and stakeholders
• Demonstrated ability to lead complex proposals and stakeholder engagement
• Commercial mindset with the ability to drive growth and deliver outcomes
• A passion for Mental Health and improving patient experiences at scale
• Highly collaborative, adaptable, and solutions-focused approach 

Our much-loved Perks  

Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar health also means:      

• Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia! 
• Impressive, 35% subsidised Medibank/ahm health insurance which can also include your pets, cars, upcoming travel, and house!  Right now, our employees also have a 25% discount on travel insurance.   
• 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads.   
• Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check.   
• Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more   

Learn more about Amplar Health at https://amplarhealth.com.au 

Be Yourself.  Belong Here 

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger. 
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers. 
   

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing. 
   

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/