Customer Success Partner - Aged Care

Your career in healthcare made personal 

At Medibank we’ve recently unified our health services under one brand – Amplar Health.  

With over 1000 employees, our nurses, GPs and other amazing, allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

The Opportunity 

Play a key role in transforming Aged Care delivery at scale with Amplar Health.

You’ll work at the intersection of strategy, partnerships, and innovation, helping design and deliver solutions that genuinely improve the lives of Australians.

This role offers the chance to step into a highly visible, impact-driven position, where your ideas and relationships directly shape how care is delivered and experienced across the sector.

Key Responsibilities 

• Drive growth and success across a portfolio of our Aged Care partners
• Identify and unlock new opportunities through market and customer insights
• Build strong, trusted relationships with key decision-makers and stakeholders
• Lead the development of compelling proposals, tenders, and new solutions
• Partner cross-functionally to ensure smooth rollout and ongoing optimisation
• Track, measure, and communicate the value and impact delivered to customers 

Must Haves 

• Experience in partnerships, customer success, or business development
• Knowledge of the Aged Care or broader health ecosystem is highly advantageous
• Strong commercial acumen with a focus on growth and opportunity identification
• Proven ability to influence, engage and present to senior stakeholders
• A passion for improving outcomes for ageing populations
• A proactive, curious mindset with the ability to navigate complexity

Our much-loved Perks  

Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar health also means:      

• Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia! 
• Impressive, 35% subsidised Medibank/ahm health insurance which can also include your pets, cars, upcoming travel, and house!  Right now, our employees also have a 25% discount on travel insurance.   
• 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads.   
• Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check.   
• Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more   

Learn more about Amplar Health at https://amplarhealth.com.au 

Be Yourself.  Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger. 
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers. 
   

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing. 
   

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/