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Mental Health Professional

Job Requisition Number:  4988
Date:  17-Feb-2021


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


The Opportunity

We currently have a number of openings for Mental Health Professionals. Applications will be considered for a fixed-term contract until 10th October 2021, across a 24/7 roster.

As a Mental Health Professional working from home, you will play a key role in providing phone and web-based support to people with various mental health issues.


About the role

This will involve mental health triage and education, risk assessment, referral to local mental health providers, and crisis intervention for people experiencing extreme emotional distress.

The telephone and online-based nature of this role will require you to multitask between listening and supporting callers, typing notes, and referring to clinical resources and online support tools.


About You

To be successful in your application for this role you will have:

  • A clinical qualification (of minimum three years duration) in a relevant discipline of nursing, psychology, occupational therapy, or social work
  • A minimum of three years of full-time experience in an acute mental health setting (for example MH telephone triage, work in an inpatient unit, conduct mental health assessments in ED or community settings)
  • Current registration with AHPRA for associated disciplines or AASW.


Other requirements include:

  • Active landline and suitable internet connection 
  • Proof of application of a working with children check 
  • Private room/space which can be used for your home office set up
  • Intermediate IT skills - comfortable navigating software, typing and talking at the same time

A career with us

With flexible working options, our people have choice in how and where they work. We’re also committed to supporting better accessibility for our customers and our people. If we call you to discuss this role, you’ll also get the opportunity to chat about any adjustments.


We offer

  • Flexibility on working hours
  • Support with ongoing education, coaching, and supervision
  • Health and well-being initiatives.


To start small and impact bigger.

Job Segment: Medical, Psychology, Counseling, Occupational Therapy, Therapy, Healthcare