Sales and Customer Service Consultant

Will you actively create a healthier future for tomorrow?

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

• Do you have a passion for your local community? 

• Are you customer obsessed?  

• Do you want to be part of making a true difference in the lives of those in your local community? 

About the Community Team:   

At Medibank, we’re dedicated to our purpose, “Better Health for Better Lives” for both our people and our customers. Geographically based, cross-functional teams have been created because we believe that living and servicing customers locally enhances connection and trust. Conversations are richer, support is more personalised, and it increases Medibank’s ability to fully immerse in local communities right across Australia. This results in longer and more sustainable relationships with our customers, and in turn, more fulfilling work for our people.  

By delivering a more tailored, personalised experience, our aim is to make a real difference to the health of our customers and community. Join our local teams and make an impact!   

About the Role: 

We have an exciting full-time opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant at our Mackay Store in QLD.

As a Local Community Consultant, you play a pivotal role in bringing Medibank products and services to your local community. When a customer engages with us, you are encouraged to show individual accountability and responsibility for supporting them end-to end with outstanding service. You possess a cross-set of skills and diversity that equip you to solve a range of standard day-to-day problems, and to serve local customers in the communication channels of their choice (in store, on the phone, in community, or messaging). 

You are curious, creative and enjoy taking accountability for delivering results, all with a willingness to experiment with new ideas and ways of working.  You adapt easily to new challenges and pivot quickly to ensure that your customers are always front of mind. 

There are 6 key magnets that drive our ambitions to help create autonomy and to serve locally within our Geo teams. These encompass People, Trust, Customer, Growth, Value and Health.   

If you are a customer service extraordinaire and want to continue to help and support your local community through a multi-channel approach – we want to hear from you! 

About you:  

• You are a multitasking super star with the ability to apply your knowledge across various channels including virtual messaging, face-to-face as well as our phone-based systems. 

• You thrive on providing great service to the local community. Growing and keeping your customer base is critically important to you.  

• Being self-motivated and results-focussed are part of your personal ‘DNA’.  

• You will possess strong diligence particularly when providing (the right) products and services to your customers, and you are always fastidious about interaction accuracy and the protection of your customers’ privacy.   

• Your formidable team spirit makes you a truly supportive team player – someone willing to step outside your nominal role (and sometimes your comfort zone) to test ideas and support your peers…all with the ambition of serving the community better!  

Why You’ll Love It Here: 

• Flexible Working: Enjoy the freedom to work in-store, work from home, or work out in the community - depending on business requirements . 

• Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank. 

• Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success. 

If you are a customer service extraordinaire and want to continue to help and support your local community through a multi-channel approach – we want to hear from you. 

A career with us

We pride ourselves on an inclusive and collaborative environment. We’re also committed to supporting better accessibility for our customers and our people. We encourage applications from candidates with a disability, if you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you via careers@medibank.com.au or (03) 8622 5666.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.

To start small and impact bigger.