Customer Service and Sales Specialist

Are you someone who enjoys connecting with people, solving problems, and making a real difference in your local community? 

This is an opportunity to step into a flexible, purpose‑led role where your people skills, curiosity and problem‑solving mindset can have a genuine impact on customers’ health, wellbeing and trust in Medibank. 

Why join a Community role at Medibank? 

We’re here to create Better Health for Better Lives — for our customers, our communities and our people.  As a Local Community Specialist, you’ll help bring that purpose to life every day by delivering personalised, trusted support and building strong local relationships. 

What makes this role rewarding for our people: 

• Flexibility & variety: Balance time working in‑store, from home, and out in your community — with rosters designed to support customers and shared team ownership. 

• Connection with people & purpose: Build meaningful relationships with customers and become a trusted local presence. 

• Capability growth: Strengthen your confidence across customer conversations, coaching, problem‑solving and community engagement. 

• Supportive team environment: Be part of a geographically based, cross‑functional team that values collaboration, experimentation and wellbeing. 

About the role 

We have an exciting opportunity for a Local Community Specialist to join our team at Indooroopilly on a 12-month Fixed-Time contract.

In this role, you’ll deliver end‑to‑end support to local customers across their channel of choice — in store, by phone, through messaging, or out in the community. You’ll play a key role within your local team by role‑modelling accountability, customer advocacy, and high‑quality service.

This is a hands‑on role where you’ll solve a wide range of customer needs — from everyday enquiries to more complex situations — while contributing local insights that help improve the experience for your community. 

You’ll also act as a specialist within your team, supporting others through sharing knowledge, coaching, and inclusive collaboration. 

What you’ll be doing 

• Deliver personalised, needs‑based support to customers across in‑store, phone, messaging and community channels 

• Build trusted relationships through clear communication, empathy and follow‑through 

• Solve customer problems end‑to‑end, minimising hand‑offs and owning outcomes 

• Contribute local insights and ideas to improve how customers experience Medibank 

• Support member growth through retention, referrals and new membership conversations 

• Role‑model quality, accuracy and care — including privacy and compliance obligations 

• Collaborate closely with your local team, sharing knowledge and supporting each other to deliver great outcomes 

You might already have the skills for this role if you… 

• Enjoy helping people and take pride in delivering thoughtful, personalised service 

• Are confident having conversations and adapting your approach to different customers 

• Like solving problems and seeing things through from start to finish 

• Can balance attention to detail with empathy and good judgement 

• Enjoy working as part of a team and supporting others to succeed 

• Are motivated by purpose and like seeing the impact of your work in your community 

Key details 

• Role type: Full‑time 12-month fixed-term

• Primary location: Medibank Indooroopilly QLD

• Flexible working: In‑store, home and community‑based working depending on roster and customer needs 

• Rotating roster: Monday to Friday with alternating Saturday work. The working hours rotate between 8am – 8pm.   

Ready to make a difference where you live? Apply now and help shape healthier communities with Medibank.