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Health Concierge Clinician - Part time and full time

Job Requisition Number:  8522
Date:  22-Jun-2022

VIC, AU Sydney, NSW, AU, 2000 NSW, AU DOCKLANDS, VIC, AU, 3008

Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


The Opportunity


Health Concierge is a program established to help Medibank members with specific health needs when they need it most – such as when preparing for, or recovering from, a hospital stay or treatment.  From providing targeted healthcare information, emotional support, and links to resources in the community, Health Concierge is our way of offering the extra support and care our members need, when they need it most, to help them get the best possible outcome.


Learn more about Health Concierge – go to


As a Health Concierge Clinician your role is to connect with Medibank members via the phone and support them through their hospital journey and ongoing health, by offering them support and linking them to support services and resources available to them. You advise members to help them make informed decisions about their health, supporting them to improve their health outcomes.


Making outbound calls to members, some of your responsibilities include:

  • Providing support throughout their health journey and to be able to communicate relevant/appropriate options available to them in an engaging, sensitive way:
  • Assisting them in navigating the health system and making informed decisions and offering support for them when and where they need it;
  • Ensuring they feel safe, supported and providing a friendly, personal experience;
  • Working towards KPIs and targets whilst ensuring a quality experience for Medibank members


Please note:

  • This role is a non-clinical telephone-based support service.
  • You will be rostered across our operating hours of 9-6 pm (Melb/Syd local time) Monday to Friday.
  • We have full and part time (0.6 - 1.0 FTE) positions available.
  • Start date 1st August – 10 days full time (i.e. Monday 1st August - Friday 12th August) before moving to your fixed roster.
  • Training will be Virtual via Zoom. After training you can choose to work from home or in one of our offices or a combination of both.
  • Please note, working from home will require you to have fast, reliable internet and appropriate work space to ensure privacy whilst working.
  • There will also be face to face team meetings from time to time as well and as such you will need at least 2 Covid-19 vaccinations to be considered.


About You


With strong interpersonal skills and a thoroughly engaging phone manner, you present as a positive, enthusiastic and adaptable personality with focused mindset to deliver exceptional service to Medibank members. Self-motivated and proactive, you are comfortable working to KPIs and targets.


You are a Registered Nurse, Enrolled Nurse, Physiotherapist, Occupational Therapist, Exercise Physiologist, Dietitian or Social Worker with AHPRA or relevant registration, with a minimum of 1 years' post qualification experience and who genuinely cares about the health outcomes and the wellbeing of others. 


Previous customer service or telephone-based experience, applying active listening skills will be advantageous. As will an adaptable communication style which allows you to empathise when dealing with vulnerable customers and build trusted relationships with people at all levels.


A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.


The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.


We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.


To start small and impact bigger.

Job Segment: Clinic, Medical, Physiology, Occupational Therapy, Healthcare, Part Time