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Registered Nurse (Triage) - Work at Home

Job Requisition Number:  1105
Date:  30-Oct-2019


We're passionate about nurturing careers.


We support new innovation and thinking, and openly collaborate and share new ideas. We're healthy and active in our lives and wellbeing is encouraged at every level.  Our people play an important role in the future of health and healthcare and we believe that working together, we're stronger.


About us


We are Medibank – an integrated healthcare company providing private health insurance and health solutions to 3.7 million Australians. As we work towards our goal of Better Health For Better Lives for all Australians, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and we believe in developing Indigenous careers.


The Opportunity


Our Nurse Triage team takes calls from virtually all over Australia. The team will triage symptoms and provide recommendations helping callers make informed healthcare decisions. Nurse Triage provides general health information and, if appropriate, referral to local service providers. This is a safe and accessible service operating 24/7, 365 days a year.


Roles are offered at a minimum of 18.75 hours per week and maximum of 37.5 hours a week. You must be available to work in shifts mainly during night, overnight (early am), and weekend periods.

We are currently recruiting towards start dates in February 2020.


Our phone-based work from home Nurse Triage role includes:

•         Helping callers through challenging situations using our clinical triage system

•         Ensuring clinical governance and care outcomes are met; using our technology and systems to complement strong clinical assessment skills which arrive at a suitable disposition for each caller,

•         Induction and 2 weeks of virtual training, along with ongoing support and assistance.


About You


You are a Division 1 Registered Nurse with a minimum of 3 years full time clinical nursing experience (post qualification) and recent experience in either Emergency, Acute/Medical,Critical Care or Paediatrics in Australia.


With clear communication skills and ability to problem solve on the spot, you are self-driven and passionate about improving the lives of Australians.

Key requirements for this role include:

•         Current AHPRA registration with no limitations

•         Superior nursing assessment skills

•         Intermediate IT skills; comfortable navigating software, and multitasking including typing and talking at the same time.

•         Availability to work a variety of weekends and evenings/nights on a fixed roster


Your eligibility to work from home requires:


•         A dedicated private room which can be used for your home office set up with no disruptions

•         An active landline and suitable internet connection


Please chat to us if you are unsure about your eligibility to work from home – we are always happy to support new-employee setups.


Please also note that due to business requirements, unfortunately leave in April 2020 (over Easter) and long leave in the first 3 months of your employment may not be accommodated.

What we offer


In return for your hard work, we offer a range of great benefits, including subsidised private health insurance, travel insurance and pet insurance.


We take the health and wellbeing of our employees seriously, offering flexible working conditions and encouraging wellbeing at all levels of life.


At Medibank we’re committed to creating a disability confident culture. If you have any adjustments you’d like to chat with us about, please don’t hesitate to speak with our talent team, or reach out at  


A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.


For a career option that will suit you better, click to apply.

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