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Strategy Analyst

Job Requisition Number:  6936
Date:  07-Jun-2022


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


This role will support the Customer Insights team to uncover and communicate insights by utilising multiple internal and external data sources to build a layered and rich analysis.


The Strategy analyst will develop reports and subsequent insights linked to existing strategic frameworks as well as identify behaviours linked to brand advocacy, prioritisation of service and marketing interactions based on advocacy and commercial outcomes and segment understanding.


By understanding the different data sources available, data relationships and data quality, the role will identify issues and gaps with the data and provide recommendations to fill or resolve them.



Key responsibilities include:

  • Providing accurate and timely data reports (including tables/graphs) for management reporting
  • Seeking advice from, and collaborating with data owners to ensure quality and consistency of data use and application
  • Creating automated data processing and dashboards for ongoing reporting requirements
  • Analysing customer feedback and insights across our NPS programs, to ensure ongoing refinement of strategy
  • Developing and maintaining models of consumer behaviour and linking back to existing strategic frameworks where relevant (e.g. driver analysis, Multivariate regression, propensity models).





Your impact


Degree qualified, you have experience working in an analytical function, preferably utilising large customer datasets or in a similar role supporting strategy functions.


With strong capability to manage data extraction, manipulation, running and creating queries using different tools, you can process data of various types including survey data, Excel, SPSS/Q & SQL.


Your keen attention to detail strong problem solving and analytical skills support your customer-focused attitude enabling you to quickly build business knowledge to understand the customer data, business rules and patterns, and provide value-add analysis or input to business stakeholders.


A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.


The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.


We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.


To start small and impact bigger.

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