Sr Designer

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

Are you passionate about creating meaningful customer experiences that truly make a difference? Do you thrive in a collaborative, purpose-driven environment where innovation meets impact? 

Amplar Health is on a mission to make health personal—and we’re looking for a Customer Experience (CX) Designer to help us lead the way in our Product Squad. 

What You’ll Do: 

• Design future-state customer experiences across multi-channel health programs using Human Centred Design. 

• Working on end-to-end design projects that improve customer engagement and accelerate enrolments. 

• Collaborate with cross-functional teams—product, marketing, clinical, and more—to deliver innovative, market-leading solutions. 

• Facilitate workshops, conduct research, and create compelling design artefacts like journey maps, service blueprints, and storyboards. 

• Champion customer-centric thinking and share your skills with your squads. 

What You Bring: 

• A design degree or equivalent, with a couple of years of CX/service design experience. 

• Proven ability to lead strategic design projects and influence business change. 

• Expertise in customer research, prototyping, and stakeholder engagement. 

• A passion for health and a customer-obsessed mindset. 

• Bonus points for experience in Agile environments or health service design! 

Why Amplar Health? 

Be part of a team that’s redefining healthcare through innovation and empathy. 

• Work on projects that improve lives and deliver real impact. 
• Collaborate with talented professionals across strategy, tech, clinical, and operations. 

• Grow your career in a supportive, forward-thinking environment. 

Apply now and help us design the future of healthcare. 

Learn more about Amplar Health at https://amplarhealth.com.au

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.