Squad Lead - Primary Care Technology

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

The Opportunity

To bring the best health and wellbeing to Australians by 2030, our Amplar Health Technology and Digital team are committed to bringing our Health experts and experiences together with our customers and patients to create personalised and meaningful touch points when it matters most.

To do this we are building a team of brilliant humans to solve for some of the biggest healthcare challenges of our generation and connect Australians with excellent Healthcare in an ecosystem we know can be hard to navigate.

This role will lead the strategic development and delivery of innovative, user-centric technology solutions that empower primary care providers, enhance clinician and patient experiences, and improve health outcomes. This role will contribute to the digital transformation of primary care services across Medibank and Amplar Health, ensuring alignment with clinical needs, operational goals, and the broader healthcare ecosystem.

Key Responsibilities:

• Partner with Medibank Primary Care entities, clinicians, operations, product teams, and external vendors to co-design solutions that meet real-world needs.
• Foster a collaborative and high-performance culture, promoting learning and a continuous delivery mindset.
• Drive and contribute towards broader strategic direction to enable a consistent and aligned vision, ensuring decisions are congruent with the Hub direction and consider all Enterprise impacts.
• Proactively identify roadblocks and dependencies, while curating pathways forward with key stakeholders without compromising safety, security or quality.
• Be knowledgeable in the latest trends and insights relevant to your Excellence/Squad and contribute to future strategic vision.

Must haves:

• Proven leadership experience – extensive experience delivering complex initiatives and transformations ideally within a Primary Care context
• Strong understanding of clinical workflows, healthcare interoperability standards (e.g., Digital Health Record, Medicare, FHIR, HL7), and digital health regulation
• Stakeholder management – skilled in influencing and aligning stakeholders, including board members, with the ability to navigate ambiguity and competing priorities
• Strategic and innovative thinking – demonstrated ability to develop and implement strategies that deliver measurable business value
• Proven ability to balance competing priorities while driving high-impact outcomes and maximising value
• Strong focus on value creation through strategic decision-making and effective prioritisation across a portfolio of work
• Communication and collaboration – exceptional interpersonal and communication skills to foster collaboration and accountability across teams

Imagine working with us…

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work.

A workplace where you could shape when and where you work to have more impact.

Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive. 

Where connection, personal development and health and wellbeing are front of mind.

Learn more about our benefits here: https://careers.medibank.com.au/culture/rewards-benefits/ 

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all, because different perspectives make us better.

To learn about our commitments, employee experiences, and benefits, go to https://careers.medibank.com.au/culture/diversity-inclusion/ 

We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals. For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au.