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Service Continuity Lead

Job Requisition Number:  8436
Date:  23-Jun-2022


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


The Opportunity


Service and System Continuity is a critical enabler for providing and improving health care as well as enabling the effectiveness of all Medibank staff. Growing dependence on IT availability and increasing integration between health service and health insurance systems demands higher system resilience, shorter recovery times and improved IT continuity readiness to minimise impact on Medibank customers and staff.

In the event of unplanned outages. The Service Continuity Lead identifies and executes on management of the relevant Disaster Recovery (DR) plans and processes & inputs directly into the overall Medibank crisis management plans.


How will you add value?

Working in a multi-platform hybrid cloud environment within tight regulatory requirements, this enterprise role requires visibility of all SaaS, Cloud, and on-premise environments, coupled with oversight of all operational risks associated within the Enterprise Technology Operations landscape.


Key responsibilities include:

  • Ensuring that all services have fully documented, tested and executable recovery plans.
  • Ensuring that a complete schedule of DR tests for all major systems have been successfully completed on an annual basis.
  • Leading all IT teams and business stakeholders through the planning for implementation and execution of our DR tests, including chairing relevant planning sessions and ensuring appropriate resourcing is available for all test scenarios.
  • Representing Medibank as the Service Continuity SME in all technical discussions and negotiations for Medibank IT services
  • Giving direction to partner on Technical and Service Continuity compliance standards, liaising with Medibank Enterprise architects/technical SMEs as necessary.
  • Collaborating with Business, Technology and Project delivery teams on Service and Project requirements to ensure that Service Recovery and DR testing is in scope for all projects/enhancements.


About you

You have extensive experience at Enterprise level Disaster Recovery programs and execution. Operating in a complex environment you can demonstrate experience in managing technology partners, internal teams to desired outcomes.

You have demonstrable experience of IT risk, governance and audit processes, covering all components of technology operational risk in a highly regulated environment.

You have excellent communication skills and strong project management skills. You have high attention to technical detail.







A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.


The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.


We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.


To start small and impact bigger.

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