Senior Strategy Manager

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

Are you a strategic thinker with a passion for solving complex problems and influencing top-level decisions? Medibank is on the lookout for a Senior Customer Strategy Manager to help shape our long-term vision and drive enterprise-wide transformation.

What’s the opportunity?

As the Senior Customer Strategy Manager, you’ll be at the heart of influencing Medibank’s future direction - co-creating horizon 2 and 3 strategy, driving the annual Corporate planning process, and crafting compelling narratives for Executive, Board, and external investors. You’ll work across the business to uncover insights, build business cases, and guide decision-making that improves customer outcomes and drives growth.

What you’ll be doing:

• Drive strategic problem solving for our biggest enterprise challenges: Frame and structure ambiguous problems using best-practice approaches, and lead end-to-end projects

• Generate high impact insights: Lead junior team members to crack problems using best practice analytical techniques

• Create compelling narratives for Executive, Board, and external investors

• Drive capability development for junior team members, and build broader business owner capability

What you bring:

• A degree qualification in a relevant field

• Experience: 4+ years in strategy consulting, or 6+ years in senior strategy roles

• Skills: Strong business acumen, stakeholder management, performance management, team building, problem-solving, and communication skills

• Attitude: Impact-oriented, collaborative, resilient, and team-focused with a passion for driving health outcomes for Australian

Ready to make your mark?

Apply now and help shape the future of healthcare with Medibank.

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/