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Senior Operations Manager, Live Better

Job Requisition Number:  7704
Date:  27-Jun-2022


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


The role

Reporting to the Head of Operations, Live Better, the Senior Operations Manager is an exciting opportunity to join the Live Better team for a 10-month fixed term contract.

Medibank’s Live Better team are enabling a more proactive and personalised experience for our customers, as well as expanding Medibank's health and wellbeing proposition – Live Better


Where you can add value

We are looking for a strong people leader with a passion for the digital space and has the customer front of mind in all decisions, you will add value through;


  • Leading Ops systems and process optimisation and automation (Snr Ops Mgr is ‘accountable’ and the Live Better delivery team is ‘responsible’)


  • Maintaining and optimising standardised operating models, delivery cadences and ways of working (agile). Iterating the models using insights from across the enterprise with a view transform the Live Better Operations capability to become an Operations ‘centre of excellence’


  • Maintaining all systems, platforms, technology and processes that drive the ‘back end’ of the Live Better program; including ownership of system access and configuration


  • Leading a team of 3 reports and 2 indirect reports to deliver Live Better’s objectives and key results (OKRs)


About you  

You will have extensive digital experience and ideally experience in supporting a customer focused application. You will have strong process development and optimisation experience along with experience supporting SaaS platforms. You will have a flexible and team-oriented approach, with follow-up skills, strong attention to detail and an ability to multi-task. Ideally you have partnered with vendors before and understand how to drive outcomes and results through this model.


A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.


The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.


We offer a range of great benefits, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.


To start small and impact bigger.

Job Segment: Operations Manager, Manager, Operations, Management