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Senior Manager Program Development

Job Requisition Number:  1430
Date:  13-Aug-2019


We're passionate about nurturing careers.

We support innovation and thinking, and openly collaborate and share new ideas. We're healthy and active in our lives and wellbeing is encouraged at every level.  Our people play an important role in the future of health and healthcare and we believe that working together, we're stronger.


About us


We are Medibank – an integrated healthcare company providing private health insurance and health solutions to 3.7 million Australians. As we work towards our goal of Better Health For Better Lives for all Australians, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and we believe in developing Indigenous careers.


The Opportunity


As the Senior Manager Program Development you will work closely with Loyalty and Customer Strategy & Growth teams to drive a fundamental shift in Medibank’s transition from a health insurer to a healthcare organisation and will lead the design, delivery and subsequently run the next horizon of Loyalty propositions and features.


Key responsibilities would include


Design: defining Loyalty program future vision and innovation roadmap, evaluating opportunities and options and designing the new innovative features and propositions.


Delivery: planning and implementing the priority new features from concept and pilot stages to industrialised operation.


Run: managing new program propositions and features to deliver target outcomes / KPIs, including where relevant managing associated costs and revenues, through to handover to the relevant operational team.


  • In designing, delivering and running the new program propositions and features you will lead a cross-functional team to achieve Loyalty program development objectives.
  • Working across Loyalty and Customer Strategy & Growth business units you will be expected support a high performing culture, increasing capability and actively managing talent.
  • While working collaboratively across the business, you will apply structured, innovative and problem-solving techniques to design strategies and support strategic decision-making. You will also have an opportunity to help bring those strategies to life by driving execution.


About You


With your experience within a top tier consulting firm, you will have familiarity with strategy development frameworks and methodologies. This will be shown through your ability to identify and develop ideas and thinking that can substantially add value to Medibank’s world-class Loyalty program.


You are a practical strategist ready to roll-up your sleeves and team up with internal and external stakeholders on developing creative solutions and propositions that deliver value to the customers and the fund. Your outcomes oriented 80/20 mindset will help you navigate and dynamically prioritise multiple streams of work and initiatives simultaneously. 


To be successful in this role, you will have the natural ability to clearly communicate and manage internal and external stakeholders to facilitate discussions, drive decision-making and problem-solve on the fly. You will also have demonstrated achievements and significant experience in advanced financial and other quantitative analyses.


What we offer


In return for your hard work, we offer a range of great benefits, including subsidised private health insurance, travel insurance and pet insurance.

We take the health and wellbeing of our employees seriously, offering flexible working conditions and encouraging wellbeing at all levels of life.


We’re committed to supporting better accessibility for our customers and our people. You can find out more about Medibank’s Accessibility and Inclusion Plan here. If we call you to discuss the role you’ll also get the opportunity to chat about any adjustments.

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health.


For a career option that will suit you better, click to apply.


Job Segment: Consulting, Program Manager, Manager, Technology, Management

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