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Senior Executive, Commercial Excellence & Insights

Job Requisition Number:  7448
Date:  12-May-2022


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


The Senior Executive – Commercial Excellence & Insights is a key commercial performance, analytics and insights leadership role. With wide ranging, high-impact responsibility, the role will lead pricing, portfolio management, commercial performance improvement, data science, analytics and insights across customer acquisition, growth, value management and retention, as well as healthcare services and expenditure. 

Key elements of the role
•    Commercial Excellence strategy and cross-functional development of underlying capabilities and tools, covering pricing, yield and margin management.
•    Commercial performance improvement opportunity identification and accelerated realisation through cross-functional squads.
•    Integrated pricing strategy for products and services including competitive pricing, strategic pricing and bundling across PHI and non-PHI portfolios.
•    Integrated portfolio management and broader customer lifetime value management.
•    Customer and performance analytics, including support to Crew/Squad analytics
•    Managing performance reporting and forecasting activities on customer metrics and healthcare costs, and providing insights on the impact of strategic initiatives, market trends and regulatory change.
•    Development of a leading data science and decisioning capability, including development of a multi-year strategic roadmap and development of analytics platforms that integrate with Cx platforms.


This Senior opportunity is suited to a seasoned, professional ideally with significant experience in strategic pricing, strategy development, commercial transformation, revenue and value management in a multi-category business. You will also bring experience in advanced analytics within consumer and B2B focussed industries, combined with a working knowledge of predictive modelling , trend analysis, data mining and other quantitative techniques.

This role also leads a team of strategy/data professionals, so experience in leading large teams and demonstrated ability to coach team members and develop high performance is critical to the role. You will also be experienced in presenting insights in a clear, succinct manner to an executive level audience.


A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.


The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.


We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.


To start small and impact bigger.

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