Senior Endpoint Specialist

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

The Role

The Senior Endpoint Specialist plays a key role in supporting the organisation’s modern workplace environment. This position is responsible for the management, deployment, maintenance, and security of all end user devices across Windows, macOS, iOS/iPadOS, and Android platforms via Microsoft Intune and other tools.

The role also supports application packaging and software deployment, contributes to patching and vulnerability remediation, and ensures a seamless and secure digital workspace experience.

The Responsibilities:

• Manage the configuration, enrolment, and lifecycle of end user devices through Microsoft Intune and other device management tools.
• Ensure devices across all platforms (Windows, macOS, iOS/iPadOS, Android) remain compliant with organisational standards.
• Support users through technical troubleshooting, escalations, and proactive resolution of device-related issues.
• Build, test, and deploy application packages for enterprise use (e.g., MSI, Intune, JAMF packages).
• Work with application owners and internal stakeholders to validate successful deployment and compatibility.
• Maintain the application catalogue and ensure documentation is current and accurate.
• Coordinate with the cybersecurity team to ensure all devices receive regular and critical patches.
• Use Intune and supporting tools to schedule and monitor patch deployments, ensuring minimal business disruption.
• Identify non-compliant or vulnerable devices and take action to remediate in a timely manner.
• Create and maintain documentation for standard operating procedures, build processes, packaging workflows, and support practices.
• Identify and recommend improvements to streamline device onboarding, patching, and support processes.
• Contribute to automation initiatives (e.g., scripting via PowerShell) to enhance efficiency and accuracy.
• Coordinate, test, and implement IW changes (e.g. software rollouts, policy updates) with minimal business disruption through formal change processes. 
• Communicate planned changes to end users and stakeholders, ensuring documentation and scheduling align with CAB governance.
• Respond to and resolve incidents related to end-user devices, applications, and services using tools like Intune. 
• Accurately log, prioritize, and escalate issues as needed, ensuring timely updates and resolution for impacted users.
• Identify recurring issues, perform root cause analysis, and implement long-term solutions to reduce incident volumes. 
• Maintain and update knowledge articles and known error records to support faster issue resolution across the support team.
• Act as a technical liaison between end users, support teams, and the Head of End User Computing.
• Provide insights and feedback to shape the roadmap of intelligent workspace initiatives.
• Support testing and rollout of new technologies as part of the digital workplace strategy.

About You:

• Proven experience in modern device management across Windows, macOS, and mobile platforms using Microsoft Intune (Endpoint Manager).
• Strong hands-on experience in software packaging and deployment across diverse device environments.
• Solid understanding of patch management processes and vulnerability remediation.
• Proficiency in PowerShell or other scripting languages for automation and reporting.
• Excellent troubleshooting skills and experience resolving endpoint and application-related issues.
• Strong attention to detail and ability to manage competing priorities.
• Experience with JAMF for Mac device management.
• Familiarity with conditional access, compliance policies, and mobile application management (MAM).
• Exposure to enterprise ITSM tools (e.g., ServiceNow).
• Relevant certifications such as Microsoft Certified: Endpoint Administrator• Associate, JAMF or equivalent.
• Develop and manage device compliance policies and integrate them with Conditional Access to enforce secure access controls.
• Collaborate with identity/security teams to design, test, and implement CA policies that align with organisational security standards.
• Troubleshoot and resolve issues related to Conditional Access and device compliance, ensuring minimal disruption to end-user experience.
• Stay current with Microsoft Endpoint Manager and CA feature updates to proactively assess impact and readiness.

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples,  neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/
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