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Senior Customer Sales Consultant - Northland - Full Time

Job Requisition Number:  1564
Date:  02-Sep-2019


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


The Opportunity

As a Senior Customer Sales Consultant team member at our Northland retail store, (Monday to Friday, with the flexibility to work Saturday) you will set an example for the wider team, helping Medibank customers choose the perfect cover for themselves and their families, and build confidence and trust in the Medibank brand through every customer interaction.

We put our customers first. That means striving to deeply understand our customers’ needs, and providing them with peace of mind around their health needs. You will support the team in delivering awesome customer experiences that result in strong customer advocacy, and ensure our customers leave our store better informed and better supported by Medibank. 


Key responsibilities include:

  • Finding sales opportunities in each customer interaction by providing solutions to our customers’ needs;
  • Making health insurance simple and easy for our customers to understand;
  • Proactively seeking new business relationships while managing existing ones;
  • Supporting your manager during periods of absence, by driving a profitable business through best practice sales, retention and customer service; and
  • Contributing to a store culture that emphasises empowerment, results and achievement, quality, continuous improvement and teamwork.

About You

With a solid background in sales, this role will be crucial in supporting the wider team to reach their targets. You understand that technology is constantly changing and the importance of staying at the forefront of it, to meet your customer’s needs, including social media channels.

You present as a highly motivated and engaged sales professional who thrives on a ‘sales through service’ culture. Leading by example, you remain positive, resilient and accountable, putting the customer at the centre of your thinking and implementing different strategies to meet their needs. Your results driven nature will ensure a continuous focus on service and delivery, helping you to be successful in a fast paced retail environment.


A career with us


We pride ourselves on an inclusive and collaborative environment. We’re also committed to supporting better accessibility for our customers and our people. If we call you to discuss this role, you’ll also get the opportunity to chat about any adjustments.


We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives.


To start small and impact bigger.

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