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CX Designer

Job Requisition Number:  5025
Date:  03-Apr-2021


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


The Opportunity

We currently have an exciting opportunity for a CX Designer to join Medibank’s Design Lab and growing CX team! This role is responsible for facilitating the implementation of the CX strategy at Medibank by advocating, embedding and working collaboratively with the business to apply HCD principles and design thinking to proposition, service and product design.


The role will be accountable for

  • Creating research briefs and facilitating customer immersion workshops that will inform scope/definition of customer problem statements and input into service design
  • Designing and embedding journey-maps and service blueprints, synthesising insights and articulating desired customer experiences that are aligned to Medibank’s overarching brand, customer and proposition strategy
  • Facilitating end to end design sprints and co-design sessions to rapidly ideate new and improved customer experiences as Medibank transitions into a more holistic health services organisation
  • Advocating and influencing stakeholders to ensure engagement and alignment while delivering customer centric design solutions
  • Using CX and UX design methodologies and tools, including prototyping, service blueprinting, research to create new and improved customer experiences


About You

You will have proven experience working in and leading integrated teams to design and deliver tangible improvements to customer experience. With proven experience in applying and championing HCD within large organisations, you will use best practice CX and UX methodologies to quickly synthesise insights and ideate.

Success in this role will be realised through championing the customer needs via strong cross-functional collaboration within the business and embedding of new ways of problems solving (HCD) across the business.


A career with us


With flexible working options, our people have choice in how and where they work. We’re also committed to supporting better accessibility for our customers and our people. If we call you to discuss this role, you’ll also get the opportunity to chat about any adjustments.


We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives.


To start small and impact bigger.

Job Segment: User Experience, Research, Technology