Senior Business Analyst - Customer Health Navigator

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing, allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

The Opportunity

Join Amplar Health, Medibank’s health services division, as we reshape how Australians experience care. We’re moving beyond traditional, fragmented models to create proactive, continuous and deeply personal healthcare journeys.

As a Senior Business Analyst within the Customer Health Navigator (CHN) squad, you’ll play a pivotal role in building a connected and seamless healthcare experience for consumers entering the Amplar ecosystem. This is your chance to lead complex analysis, shape high‑quality business and technical requirements, and influence solutions that directly improve how people access and navigate care.

You’ll work at the intersection of product, technology, clinical services, operations and enterprise teams, translating real problems into actionable insights, championing continuous improvement, and ensuring we deliver safe, scalable and customer‑centric solutions. If you thrive on meaningful work, multidisciplinary collaboration and making health personal, this is the perfect next step.

Please note this is a 12-month Fixed Term Contract 

Key Responsibilities

• Lead business analysis activities, eliciting and documenting requirements across diverse technical and operational areas.
• Develop clear scope, specifications, options and recommendations aligned with customer experience, brand and compliance frameworks.
• Translate insights into process maps, logical models and solution designs that support safe, consistent care delivery.
• Collaborate closely with Product Leads, Technology teams and stakeholders to deliver initiatives on time, on budget and to quality standards.
• Support backlog refinement, sprint planning, release readiness and ensure traceability from requirements through to build, test and deployment.
• Contribute to continuous improvement by enhancing workflows, enabling automation and improving UX.
• Build strong cross‑functional relationships, advocating for customer‑centric and operationally feasible design decisions.

Must Haves

• 7+ years’ Business Analyst experience in complex digital, health or regulated environments.
• Strong analytical, problem‑solving and documentation skills, including process mapping.
• High digital literacy with experience in JIRA, Confluence, Miro and similar tools.
• Experience with case management, CRM or scheduling systems.
• Proven ability to elicit and document business and system requirements.
• Excellent communication, stakeholder engagement and relationship‑building capability.
• Ability to work in ambiguity and reform‑driven environments.
• Agile or hybrid delivery experience.

Our much-loved Perks 

Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar health also means:     

• Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia!
• Impressive, 35% subsidised Medibank/ahm health insurance which can also include your pets, cars, upcoming travel, and house!  Right now, our employees also have a 25% discount on travel insurance.  
• 14-weeks paid parental leave for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads.  
• Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check.  
• Great Discounts – as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more  

Learn more about Amplar Health at https://amplarhealth.com.au

Be Yourself.  Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
 

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
 

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.