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Senior Analyst, Transformation

Job Requisition Number:  6924
Date:  26-Nov-2021


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


The Opportunity

As a Senior Analyst at Medibank, you will partner with Telehealth teams in the transformation effort required to transition from the current state capability to the future state capabilities required to deliver the Medibank Health Solutions (MHS) Reporting & Analytics FY22 Strategy and to engage in additional reporting development work.


This position will lead a collaborative and consultative approach with Medibank stakeholders, within and external to the MHS.


Delivering this role will primarily include:

  • Leading the analytics side of Telehealth strategic projects and initiatives.
  • Engaging with key stakeholders and translating needs into the entire analytics project life-cycle including problem definition, methods, analysis and reporting.
  • Design, develop and implement reporting solutions to support system transformations, to enable to the continuation of standard reporting, through collaboration with SMEs.
  • Provide input into project management artefacts including schedule, risk and issue registers and status reporting.
  • Engaging with key stakeholders and translating needs into the entire analytics project life-cycle including problem definition, methods, analysis and reporting.


The secondary requirements of the role are to deliver health analytics insights and recommendations to the Telehealth business, including:

  • Providing insightful commentary on Telehealth activities to be delivered to external partners and highlighting priority areas for the business to address.
  • Diagnose reporting and analytics problems to understand the root causes, including gathering and analyzing data.
  • Assessing and monitoring the trends and impacts of changes to Telehealth delivery.
  • Leading the analytics to inform the design and delivery of solutions for future Telehealth delivery need.


This will be a fixed-term contract until 30th June 2022


About You

You have extensive experience in analytics, economics, insights or other quantitative analysis within a corporate environment. You have a tertiary qualification in computer science, statistics, mathematics, health informatics, economics/finance or a similar quantitatively oriented discipline. You have extensive experience working on complex data sets using SAS/SQL and creating dashboards using Tableau.


You have excellent communication and interpersonal skills including critical reasoning. You can work effectively both individually and as a team member. Experience of working on telephony (Genesys) and CRM (Dynamics365) data is desirable but not essential. Your knowledge and understanding of the Australian health sectors would be desirable but not essential.



A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.


The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.


We offer a range of great benefits, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.


To start small and impact bigger.

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