Provider Network Manager

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

At Medibank, our purpose is simple - Better Health for Better Lives. Our Members' Choice provider network is central to delivering high-quality, affordable healthcare for our customers. We’re looking for a Provider Network Manager to help shape, grow and strengthen our Members’ Choice provider network.

The Opportunity

In this role, you’ll lead the operational delivery of our ancillary provider network strategy. Working closely with internal teams and external partners, you’ll ensure our networks deliver strong value, performance and experience for both customers and providers.

What You’ll Be Doing

• Managing end‑to‑end ancillary provider contracts to ensure value and compliance.
• Building strong relationships with providers and practice teams nationwide.
• Using data and insights to identify trends and address performance outliers.
• Leading targeted provider recruitment to maintain optimal network coverage.
• Supporting onboarding and seamless integration of new providers.
• Triaging provider and customer issues and driving process improvements.
• Coordinating cross‑functional initiatives and ensuring delivery of key milestones.
• Reporting on network metrics and recommending improvements for sustainability.
• Driving continuous improvement by identifying opportunities for process uplift, operational efficiencies, and enhanced provider and customer experience.
• Balancing strategic engagement with hands‑on execution, including managing day-to-day operational tasks to ensure consistent, reliable contract management of our providers.

About You

You’re a collaborative relationship builder with strong commercial acumen, data confidence, and a solutions‑focused mindset. You bring:

• Tertiary qualifications in health, business or a related field.
• Experience in health insurance or healthcare (highly regarded).
• Strong critical thinking and clear communication skills.
• Experience in contract or provider relationship management.
• A proactive, adaptable approach and passion for improving experiences.
• You take ownership, follow through, and maintain momentum even when the work is detailed and operational.

Why Medibank?

We’re committed to supporting your wellbeing, growth and ability to make meaningful impact. You’ll join a collaborative, innovative team in a purpose‑led organisation helping shape the future of Australia’s health system.

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/
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