Product Manager - Life & Boosts

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

At Medibank, we’re building a health system that puts customers first. This role sits within the Thrive Hub, supporting the Life Insurance & Boosts squad to deliver and manage meaningful, customer-led products that drive engagement and growth.

We’re looking for a Product Manager to take ownership of the day-to-day performance and optimisation of our Life Insurance and Boosts portfolio. You’ll work across a mix of established products and emerging propositions, protecting value, driving growth, improving customer experience and delivering on strategic priorities.

About the Role

This is a hands-on product role focused on delivering strong commercial and customer outcomes. You’ll manage retention, portfolio performance, identify growth opportunities and bring new initiatives to life - working closely with third party administrators, as well as internal teams across Digital, Marketing, Finance and Operations.

You’ll also play a key role in shaping the roadmap, improving customer journeys and strengthening how our products are delivered across channels and partners.

What You’ll Be Doing

• Manage day-to-day performance of the Life & Boosts portfolio, driving growth, retention and value
• Deliver initiatives across customer engagement, product optimisation and new propositions
• Manage the performance of off sale products, by identifying retention initiatives and customer-led solutions
• Use data and insights to identify opportunities, inform decisions and track performance
• Present key findings and recommendations at regular forums
• Improve end-to-end customer journeys across digital and assisted channels
• Work closely with internal teams and external partners to deliver outcomes
• Support governance, reporting and continuous improvement across the portfolio

About You

• 3-5 years’ experience in product, portfolio or insurance/financial services environments with thorough insurance product knowledge
• Proven ability to deliver end-to-end growth, optimisation or customer experience initiatives
• Confident stakeholder manager, able to collaborate across cross-functional teams and strong ability to influence
• Strong commercial mindset with the ability to turn insights into action
• Experience working across digital channels, customer journeys and distribution
• Comfortable working in a fast-paced environment with autonomy and ambiguity

Why Join Us

This is a great opportunity to step into a growing portfolio and make a real impact. You’ll be part of a collaborative, customer-focused team, working on products that are evolving quickly and delivering real value for customers.

If you enjoy blending strategy, delivery and customer thinking - and want to help shape the future of Life & Boosts at Medibank - this role offers strong visibility, ownership and scope to grow.

Applications close Friday, 3rd of July.

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work