Phone Channels Sales Consultant

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

What's the story?

We are seeking Phone Sales Consultants to join our Pet and Travel insurance team. This role is a permanent full-time role, working 37.50 hours per week Monday to Friday on a rotating roster from 8am – 8pm, including the occasional Saturday.

Work in the comfort of your own home with all IT equipment provided. Your role will be to convert both inbound and outbound customer sales leads and provide the best Pet and Travel insurance options based on our customer’s needs.  

Key responsibilities: 

• Conduct needs analysis through effective questioning and provide the most suitable products to our customers
• Create value by highlighting features and benefits, unique services with our Pet and Travel product options
• Objection handling 
• Fund product comparisons
• Build rapport to understand our customers and ensure a positive customer experience

• Provide complete and accurate information to our customers by following compliance guidelines

About You 

We are looking for motivated sales driven people who are great at communicating over the phone, in a compassionate and friendly manner. You will have experience working towards targets in a sales environment. You can think on your feet and tailor your response to different situations and people. You thrive on being able to solve problems and offer solutions. You are a team player who supports your colleagues to deliver the best results. 

What We Offer 

Competitive base salary plus a commission structure. Training and support are provided to ensure you can succeed in the role.  

We provide a working environment that embraces diversity and inclusion. If you have any access requirements, we encourage you to advise us at time of application to assist you through the recruitment process. 

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/