People Partner - Customer Transformation

About the role  

We are committed to unlocking joy and creativity for our people and the People Partner, Customer Transformation will play a pivotal role in helping us to realise this aspiration for our frontline teams.

Partnering with stakeholders at all levels, the People Partner plays a lead role in supporting the operational change required to achieve our strategic objectives and drive cultural change.  

This role is responsible for:

• Delivering to the change plan, prioritising the employee experience, and ensuring the teams are well informed and ready to help us shape the future of work.
• Managing the change impact analysis for our employees both at an individual and team level
• Leading consultation with employee groups, developing a plan and coordinating multiple stakeholders to ensure all employees are informed.
• Partnering with PS&S teams such as employee communications, workplace relations and OD to ensure a robust plan and seamless transformation.
• Facilitating workshops with leaders and employees to ensure the voice of the employee is heard and teams are well prepared to embrace the operating model.
• Influencing leaders and internal stakeholders to the prioritise the achievement of our strategic goals.
• Work with internal stakeholders to understand capability and training needs.
• Support a significant mindset shift as we embrace more autonomous teams.

About you  

We like to think of ourselves as a future orientated team who look towards the future, stay ahead of trends & boldly innovate. We are looking for someone who has an entrepreneurial mindset who can think broadly & work with the people across the whole organisation to help deliver the best outcomes for our customers. No two days are the same as a People partner, so we think it’s important to find someone to join us who can bring a curious and adaptable mindset and with a sense of fun.   

In terms of your experience, we’re looking for an experienced HR Business Partner who is purpose & value focused, who can help us achieve our purpose & values for our customers, people and the community. 

You must bring strong capability in coaching senior stakeholders on all things people related and partnering with them to provide sound and commercial advice that enhances the employee experience and achieves our desired client, patient and business outcomes. Ideally, you will have a strong customer transformation experience who has developed an enterprising mindset who will been excited to take an idea, make it happen & see it through in order to deliver best outcome for our customers & people.  

A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

The wellbeing of our employees is our priority. We encourage you to talk to us about any additional support you may require during the recruitment process, as well as how this role can be flexible for you. We encourage applications from candidates with a disability, if you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you via inclusion@medibank.com.au or (03) 8622 5666.

To start small and impact bigger.