Overseas Customer Service Consultant

The Opportunity 

At Medibank we believe that every customer deserves nothing but the best service and we’re looking for great people who want to be a part of that culture.

This is a hybrid role where you will be working from home and also from the QUT University in Queensland. As a member of the Overseas service team, a premium service centre, a one-stop-shop for all our overseas student member needs. Working in a collaborative environment you’ll be providing support, advice and value to our overseas students in relation to their health insurance.

This role is full time role working 37.5 hours per week Monday to Friday. You will work on a rotating roster between 8am to 8pm AEST.  

This role is ideal for someone who is looking to further develop their Customer Service skills and build a career at Medibank.

Key responsibilities will include:

• Providing a quality service for our valued customers;
• Service an end-to-end solution for Overseas Student customers;
• Being a positive contributor to the Overseas Specialist Team identifying and highlighting opportunities to improve the member and billing agent experience;
• Occasional presentations to stakeholders and customers (international students / university partner / migration agents)
• Expectation would be to assist students face-to-face, over the phone, via emails and over messaging

About You 

We are looking for empathetic and motivated people who are great at communicating face-to-face and over the phone in a compassionate and friendly manner. You know what exceptional customer service looks like because you put yourself in the customer’s shoes. You can think on your feet and tailor your response to different situations and people. You thrive on being able to solve problems and offer solutions. You support your colleagues and the team around you to do the best job they can. 

Additional skills and experience: 

• Knowledge and understanding of the health, finance, or insurance industry within Australia is desirable, (not compulsory)
• Self-starter; a drive to pursue own learning and development outcomes and results; and
• Can remain calm and professional while dealing with at time challenging situations.
• Current working with children check or willing to get one if successful
• Multi-lingual desirable (Mandarin/Spanish/Arabic/German/French/Sinhalese/Urdu/Hindi)
• Passionate customer service and a problem solver
• TECH savvy and a can do attitude

What We Offer 

In return for your hard work, we offer a range of great benefits, including subsidised private health insurance, travel insurance, and pet insurance.

Medibank is an equal-opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

A Career at Medibank adds up to more. More achievement. More progress. More passion and more innovation for health. 

For a career option that will suit you better, click to apply. 

A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

The wellbeing of our employees is our priority. We encourage you to talk to us about any additional support you may require during the recruitment process, as well as how this role can be flexible for you. We encourage applications from candidates with a disability, if you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you via careers@medibank.com.au or (03) 8622 5666.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more click here.

To start small and impact bigger.