Operational Assurance Coordinators

Are you passionate about improving systems and processes that support real-world health outcomes?

Amplar Health, part of the Medibank Group, is seeking a proactive and tech-savvy Operational Assurance Coordinator to drive continuous improvement initiatives across our national services and programs. These initiatives are focused on efficient, high-quality, and human-centered service experiences and care.

We’re especially keen to hear from candidates with a clinical background or experience in the health industry—your insight into service delivery and patient care will be invaluable as we refine processes that directly impact frontline teams.

In this pivotal role, you’ll:

• Support operational teams across Amplar Health with process design, training, and change management
• Coordinate and contribute to the rollout of new services, systems, and technical solutions—including CRM and telephony platforms
• Investigate inefficiencies and redesign workflows that directly impact clinicians and patient outcomes
• Lead and support continuous improvement initiatives, from escalation pathways to consent processes
• Collaborate across clinical, commercial, and tech teams to embed scalable, fit-for-purpose solutions
• Use tools like Jira, Planner, and Miro to manage projects and track progress
• Translate complex business needs into clear, actionable processes and training resources
• Articulate the value of operational solutions and support recommendations for investment

What You’ll Bring:

• Experience in project coordination, training development, and operational support
• Strong communication and stakeholder engagement skills
• Tech-savvy with proficiency in Microsoft tools (Word, Excel, PowerPoint, Teams, Planner, OneNote)
• Ability to learn systems quickly and connect them to business processes
• Adaptability, curiosity, and a proactive mindset
• Experience in process mapping, change management, and adult learning design (desirable)
• Clinical or health industry experience strongly preferred

This is a remote-first role with weekly team-based collaboration. You’ll be joining a stable, high-performing team that thrives on autonomy, adaptability, and mutual support.

If you’re a fast learner who can quickly connect systems to business processes—and you love refining how things work to make a real impact—we’d love to hear from you.

Apply now and help Amplar Health deliver smarter care, powered by operational excellence.

Learn more about Amplar Health at https://amplarhealth.com.au  

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.