Operational Assurance Coordinator

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

Amplar Health, part of the Medibank Group, is seeking a proactive and tech-savvy Operational Assurance Coordinator to drive continuous improvement initiatives across our national services and programs. These initiatives are focused on efficient, high-quality, and human-centered service experiences and care.

We’re especially keen to hear from candidates with a clinical background or experience in the health industry—your insight into service delivery and patient care will be invaluable as we refine processes that directly impact frontline teams.

In this pivotal role, you’ll:

• Support operational teams across Amplar Health with process design, training, and change management
• Coordinate and contribute to the rollout of new services, systems, and technical solutions-including CRM and telephony platforms
• Investigate inefficiencies and redesign workflows that directly impact clinicians and patient outcomes
• Lead and support continuous improvement initiatives, from escalation pathways to consent processes
• Collaborate across clinical, commercial, and tech teams to embed scalable, fit-for-purpose solutions
• Use tools like Jira, Planner, and Miro to manage projects and track progress
• Translate complex business needs into clear, actionable processes and training resources
• Articulate the value of operational solutions and support recommendations for investment

What You’ll Bring:

• Experience in project coordination, training development, and operational support
• Strong communication and stakeholder engagement skills
• Tech-savvy with proficiency in Microsoft tools (Word, Excel, PowerPoint, Teams, Planner, OneNote)
• Ability to learn systems quickly and connect them to business processes
• Adaptability, curiosity, and a proactive mindset
• Experience in process mapping, change management, and adult learning design (desirable)
• Clinical or health industry experience strongly preferred

This is a remote role with weekly team-based collaboration. You’ll be joining a high-performing team that thrives on autonomy, adaptability, and mutual support.

If you’re a fast learner who can quickly connect systems to business processes-and you love refining how things work to make a real impact-we’d love to hear from you.

Apply now and help Amplar Health deliver smarter care, powered by operational excellence.

Learn more about Amplar Health at https://amplarhealth.com.au

Be Yourself.  Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
 

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
 

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.