Modern Desktop Specialist

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

The Role

The Modern Desktop Specialist is responsible for supporting the day-to-day management of Windows and macOS devices within the organisation.

This includes device onboarding, application deployment, patching, and troubleshooting — primarily using Microsoft Intune. This role ensures that users are equipped with compliant, secure, and reliable devices and contributes to the delivery of a consistent digital workspace experience.

The Responsibilities:

• Support the configuration, enrolment, and deployment of Windows and macOS devices using Microsoft Intune.
• Maintain compliance with device policies and assist with the rollout of configuration profiles and security baselines.
• Monitor the health and status of managed endpoints and respond to issues as they arise.
• Assist with the deployment and packaging of applications (e.g., Win32 apps for Windows, DMG/PKG for macOS).
• Validate application installations and updates, resolving common deployment issues.
• Monitor patch compliance and assist in deploying Windows and macOS updates through Intune and/or PatchMyPC.
• Identify devices with failed updates or outstanding vulnerabilities and escalate where needed.
• Work with the team and the business to coordinate scheduled patch deployments with minimal disruption.
• Provide second-level support for device-related issues and escalate complex problems within the Workplace Engineering team.
• Assist users with onboarding to corporate devices and troubleshooting basic Intune related problems.
• Contribute to device build imaging and setup processes.
• Coordinate, test, and implement IW changes (e.g. software rollouts, policy updates) with minimal business disruption through formal change processes. 
• Communicate planned changes to end users and stakeholders, ensuring documentation and scheduling align with TECC and/or CAB governance.
• Respond to and resolve incidents related to end-user devices, applications, and services using tools like Intune. 
• Accurately log, prioritize, and escalate issues as needed, ensuring timely updates and resolution for impacted users.
• Identify recurring issues, perform root cause analysis, and implement long-term solutions to reduce incident volumes. 
• Maintain and update knowledge articles and known error records to support faster issue resolution across the support team.
• Maintain accurate documentation of build processes, application install guides, and patching procedures.
• Collaborate with IT support, infrastructure, and security teams to ensure cohesive device management operations.
• Provide feedback on recurring issues and suggest improvements to deployment or support workflows.

About You:

• Experience managing Windows 10/11 and macOS in an enterprise environment.
• Working knowledge of Microsoft Intune (Endpoint Manager).
• Familiarity with application deployment and updates for both Windows and macOS platforms.
• Basic scripting knowledge (e.g., PowerShell, Bash) for troubleshooting or automation.
• Strong problem-solving skills and customer service orientation.
• Exposure to Autopilot, Apple DEP/ABM, and MDM enrolment workflows.
• Knowledge of endpoint security concepts, patch compliance, and device hardening.
• Experience working with ITSM tools such as ServiceNow.
• Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Develop and manage device compliance policies and integrate them with Conditional Access to enforce secure access controls.
• Collaborate with identity/security teams to design, test, and implement CA policies that align with organisational security standards.
• Troubleshoot and resolve issues related to Conditional Access and device compliance, ensuring minimal disruption to end-user experience.

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples,  neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/
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