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Member Communication Specialist - 9 Month FTC

Job Requisition Number:  4458
Date:  12-Jan-2021


Why work for Medibank’s Marketing team?


At Medibank, we’re encouraged to think big. With a clear purpose to impact better health outcomes for our customers, patients, and our community.


In Medibank’s marketing team we foster innovation and enable our people to see a bigger, more tangible impact from their creative ideas.


Innovation isn’t just about the products and services we offer, it’s about the mindset of every single person in the team.

Your impact:


As Marketing Specialist for Compliance and Mandatory Communications you’ll be responsible for planning, developing and the end to end execution of our refreshed member communication pieces.


Where you can add value:


  • Manage execution of new and updated member communications across multiple channels including but not limited to brochures, digital, email, post and sms.
  • Collaborate and provide key stakeholders with clear advice and support, including delivery of a detailed, agile communication plan.
  • Use customer insights and effective communication strategies to improve product confidence and manage member expectations through highly personalised and data driven customer communications that incorporate relevant propositions and messaging.
  • Participate in Project Working Groups to ensure alignment and delivery within agreed timeframe.


Your strengths and experience:


  • Experience working in a highly regulated, high profile brand environment.
  • Experience in delivering data driven Marketing communications.
  • Strong influencing skills and ability to manage stakeholders.
  • Project management skills with strong attention to detail.
  • Demonstrate ability to manage multiple tasks at the one time and able to work with ambiguity and change.

A career with us


With flexible working options, our people have choice in how and where they work. We’re also committed to supporting better accessibility for our customers and our people. If we call you to discuss this role, you’ll also get the opportunity to chat about any adjustments.


We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives.


To start small and impact bigger.

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