Marketing Operations and Capability Lead

You’re only human.   

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.   

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.  

Are you passionate about driving operational excellence and building marketing capability that empowers teams to deliver impactful, customer-centric campaigns? We’re looking for a strategic and dynamic Marketing Operations and Capability Lead to join our Experience Hub and help shape the future of marketing at Medibank.

This is a pivotal leadership role that acts as the bridge between strategy, execution, and continuous improvement. You’ll be instrumental in streamlining marketing operations, uplifting capability, and ensuring compliance and financial rigour across the Customer Group and broader enterprise. This role will see you working across:  

• Operational Excellence & Compliance
  Lead the optimisation of marketing processes, governance, and resource planning to drive efficiency and consistency across teams.

• Strategic Planning & Reporting
  Partner with the xHub Lead (CMO) to align marketing operations with Medibank’s strategic objectives and deliver robust reporting and planning frameworks.

• Capability Development
  Assess skill gaps, design training programs, and foster a culture of learning through forums, workshops, and industry partnerships.

• Financial Control & Vendor Management
  Oversee budget planning and contract management for key vendors, including our media agency of record, ensuring value and compliance.

• People Leadership
  Lead a high-performing team of two, championing a culture of accountability, recognition, and continuous improvement.

What you will bring

• Significant experience in senior marketing operations leadership
• Proven experience in budget management, process optimisation, and capability uplift
• Strong stakeholder and vendor management skills
• Strategic mindset with commercial acumen
• Experience in regulated industries (healthcare preferred)
• Passion for driving change and enabling excellence

You’ll have oversight of the Experience Hub’s operational budget, supporting the xHub Lead and Squad Leads in delivering efficient, compliant, and high-impact marketing initiatives. If you’re excited by the opportunity to shape how marketing operates and grows at Medibank, we’d love to hear from you.

Applications close: Monday 27 October 2025 at 12pm (AEDT)

Imagine working with us 

We understand that work means different things to everyone...  We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.    

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.  

Imagine a workplace that helps you and your family thrive.  Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. 

Inclusion and Accessibility  

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. 

For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/