Share this Job

Manager, Operational Excellence

Job Requisition Number:  8063
Date:  12-May-2022


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


The Opportunity


The Operational Excellence Manager is a key position within the team that will support the identification of major productivity opportunities across the enterprise, designing multi-year and in-year programs of work and supporting the Operational Excellence Crew to deliver material cost out.


How will you add value?

The role identifies and prioritizes opportunities to reshape Medibank and how we work to deliver a leaner organisation, whilst improving or maintaining customer and employee experience, risk and cost-base. The role will involve leading diagnostics and coaching the wider team and uplifting capabilities.

Key responsibilities include:

  • Leading enterprise-wide reviews to identify and build in the year and multi-year programs of work that deliver significant benefits that consider cost, revenue growth, customer experience, employee experience and risk;
  • Leveraging industry trends to challenge existing business constructs and identify and determine the root cause of issues across Medibank;
  • Documenting diagnostic outputs in a simple and easy to follow format that is supported by clear and robust assumptions and underlying data;
  • Developing appropriate collaboration mechanisms to build engagement and buy-in of key stakeholders across the enterprise; and
  • Engaging and influencing business units to act and implement initiatives that will advance shared interests and goals



About you


You have experience in enterprise-level multiyear productivity programs across value chains, in business or consulting. You have successfully led business improvement/transformation teams that have delivered tangible outcomes. You also have significant experience in financial, benefits tracking, business case and other quantitative analysis.


You have an enterprise mindset that considers opportunities with a 360-lens including customer experience, employee experience, cost pools and risk controls. You are a natural problem solver and can also challenge the status quo, develop and lead innovative solutions.


You have excellent written and verbal communication skills including the ability to create a compelling message, and the production of strategic and formal documents. You also have strong stakeholder management skills and the ability to influence and work collaboratively with cross-functional teams.


Experience in the health sector and understanding of private health including claims management and products is desirable but not essential for the role.



A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.


The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.


We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.


To start small and impact bigger.

Job Segment: Quantitative Analyst, Manager, Claims, Consulting, Data, Management, Technology, Insurance