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Lead Functional Consultant - MS Dynamics 365

Job Requisition Number:  6501
Date:  18-Nov-2021


Will you actively create a healthier future for tomorrow?


At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.


We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.


The Opportunity


The MS Dynamics 365 Lead Functional Consultant is a critical role in the success of Dynamics 365 within Medibank. The role will involve taking the lead in consulting with business stakeholders to understand their strategic goals, core CRM business processes and bring them to life The role will work with members of our Architecture and Health Technology team, senior business stakeholders, 3rd party vendors and other technical teams to manage the roadmap, enhance and support our D365 platform.


Where you can add value


  • Be able to facilitate discussions about solutions, delivery timing, strategic vs tactical trade-offs and priority calls with stakeholders at all levels
  • Connect with MS SMEs and other associated third-party vendors to maintain a view of the roadmap and features of MS Dynamics 365
  • Participate in standups and other forums as part of an agile team.
  • Provide support to Medibank’s D365 system in collaboration with other Medibank and third party resources.



About you 

Ideally you will have around 7 years of experience working in a Microsoft Dynamics 365 Functional Consultant role along with experience both in initiatives and production support.

Hands on experience in D365 Customer Engagement and Power apps with strong fundamentals. Able to design the system based on business requirements either through standard or customisation

Critically, you will have a strong ability to liaise with stakeholders of all levels, understand their needs and translate to the technical team.  

Prior experience managing the configuration and testing of D365 systems would be ideal along with functional knowledge and gap analysis, understanding in detail how the business operates to ensure you can provide the best solutions possible for the business.


A career with us

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working – Collaboration, Connection and Concentration – help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.


The wellbeing of our employees is our priority. We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. Virtual interviews are always on offer and will not adversely impact your application.


All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.


We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more, click here.


To start small and impact bigger.

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